Dale Robertson

Key Responsibilities:

My job as an unpaid work supervisor is to oversee individuals performing community service, volunteer, or court-ordered work in various settings, ensuring that tasks are carried out efficiently, safely, and in accordance with established guidelines. The supervisor will provide direction, monitor progress, ensure compliance with rules and regulations, and foster a productive and respectful environment for all participants.

• Participated in escort duties during off-site hospital visits ensuring prisoner's medical needs were met without compromising security principles.
• Contributed to staff meetings by sharing insights on inmate behaviour patterns and suggesting improvements to existing procedures.
• Collaborated with multi-disciplinary teams to create comprehensive care plans for inmates with mental health concerns.
• Participated in training courses for personal development in crisis intervention techniques.
• Managed administrative tasks such as report writing and record keeping, ensuring accurate documentation of all incidents within the facility.
• Facilitated family visitations according to prison guidelines strengthening social connections for inmates.
• Cooperated with colleagues during shift handovers, ensuring seamless continuity of care for inmates.
• Safeguarded prisoner welfare by conducting frequent welfare checks and providing necessary assistance when required.
• Conducted risk assessments for potential security breaches, enhancing overall safety measures.
• Followed strict protocol during emergency situations to minimise harm and maintain order.
• Facilitated communication between prisoners and their legal representation to ensure fair legal proceedings.
• Maintained secure environment by enforcing prison regulations and procedures.
• Performed regular cell checks to maintain hygiene standards and safety protocols.
• Fostered respectful relationships with inmates through open dialogue promoting a more harmonious living environment.
• Scrutinised incoming post for contraband items, preventing illegal substances from entering the facility.
• Adhered strictly to privacy guidelines whilst dealing with sensitive information about prisoners building trust within the system.
• Resolved conflicts amongst inmates, ensuring peaceful cohabitation within cells.
• Monitored inmate behaviour, promptly addressing any signs of aggression or distress.
• Resolved incidents calmly, maintaining best-possible safety and security of prison staff and offenders.
• Stayed calm and poised during heated, difficult or stressful situations, alleviating conflicts.

Employed effective problem-solving techniques, increasing client satisfaction ratings. Created prospect rapport by approaching leads and cultivating strong business relationships through sales. Utilised effective marketing techniques to increase brand recognition. Utilised multiple marketing strategies to improve profitability. Maintained positive, productive professional client relationships for continued loyalty and consistent investment. Positively influenced customer engagement.

Fostered relationships with customers to expand customer base and enhance loyalty and retention. Accepted and processed cash, cheque, card and mobile payments. Provided service with a smile, offering courteous, helpful advice to best-meet customer needs. Addressed customer inquiries and concerns to facilitate decisionmaking and minimise anxiety or hesitation. Received and processed product returns. Managed efficient till operations, including scanning items, processing payments and issuing receipts. Opened, shelved and merchandised new products in visually appealing and organised displays for optimal sales promotions. Assisted with cleaning duties to maintain high standards in store presentation and hygiene.

Enforced safety protocols through increased video surveillance and more effective access control. Handled both common and crisis situations in a calm and efficient manner. Maintained composure and professionalism while screening visitors during high volume periods. Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents. Triaged problems quickly, providing precise and clear information while working under minimum supervision. Provided friendly, courteous and efficient front-desk assistance to staff and visitors, earning consistently positive customer feedback. Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations. Enabled smooth and safe facility operations, maintaining daily reports and logbooks on security actions performed. Used initiative and independent judgment within established guidelines to respond appropriately to security situations. Remained flexible in a rapidly moving environment and adapted to developing situations.