DALE RICHARDSON
Bridgend,United Kingdom
Summary
Customer-focused professional with expertise in mentoring and strategic planning. Proven track record of delivering constructive feedback and consistently achieving targets. Proficient in KPI monitoring and analysis, resulting in significant performance improvements. Committed to leveraging skills for organizational success and team development.
Overview
27
27
years of professional experience
7
7
years of post-secondary education
Work history
Director
Modern Mobility Solutions Ltd
Pontyclun
03.2019 - Current
- Initiated business development activities, expanded client base.
- Developed comprehensive business plans for company growth.
- Established solid partnerships for enhanced market presence.
- Managed business operations, financial performance and investments of company.
- Initiated and oversaw innovative marketing campaigns, enhancing brand visibility.
- Drove process improvements, optimised workflow efficiency.
- Optimised resource allocation to maximise productivity.
- Identified and capitalised on growth opportunities in the market.
- Oversaw financial planning, ensured fiscal stability of the organisation.
Operations Director
Wessex Garages
Cardiff
12.2006 - 07.2018
- Implemented staff development programmes, resulting in an empowered workforce.
- Conducted budget monitoring activities to ensure financial stability of operations.
- Drove process improvements through implementation of latest technology platforms.
- Fostered a culture of continuous improvement, promoting operational excellence across the organisation.
- Oversaw inventory control measures, reducing waste and increasing profitability.
- Planned daily operations to maximise productivity, monitoring KPIs to promote consistent progress towards targets.
- Drove continuous improvement and innovation in collaboration with management team.
- Recruited and managed senior staff with focus on delivering clear results.
Business Manager
Evan Halshaw
Cardiff
06.1998 - 11.2006
- Achieved targets through effective time management and prioritisation skills.
- Demonstrated excellent communication skills in all client interactions, ensuring clear mutual understanding at all times.
- Increased brand visibility with strategic marketing campaigns and tactics.
- Handled sensitive customer complaints professionally whilst maintaining a positive company image.
- Coordinated promotional events to attract prospective customers.
- Organised department tasks for increased productivity.
- Developed department goals aligned with company vision.
- Revitalised sales strategy with innovative marketing tactics.
Education
BTEC National Diploma - Business Studies
Bridgend College
Bridgend 09.1990 - 06.1992
GCSEs -
Y Pant Comprehensive School
Pontyclun 09.1985 - 06.1990
Skills
- Customer Focused
- Effective mentoring
- Strategic planning capabilities
- Constructive feedback delivery
- Mentoring aptitude
- KPI monitoring and analysis
- Target achievement
Timeline
Director
Modern Mobility Solutions Ltd
03.2019 - Current
Operations Director
Wessex Garages
12.2006 - 07.2018
Business Manager
Evan Halshaw
06.1998 - 11.2006
BTEC National Diploma - Business Studies
Bridgend College
09.1990 - 06.1992
GCSEs -
Y Pant Comprehensive School
09.1985 - 06.1990