Dale Murrell
Reading,Berkshire
Summary
Highly driven, customer focused New Business Account Manager with over 10 years' working history in SaaS and Technology channels developing pipeline and identifying opportunities within key partners and customers. Proactively assess, clarify, and validate customer needs on an ongoing basis with ability to resolve significant client issues whilst moving forward with business goals. Develop strategies to maintain and increase market shares, exceed financial targets, and meet critical milestones while inspiring sales teams to drive and maximize profits. Confident in establishing and maintaining professional relationships with key internal and external personnel on all levels.
Overview
14
14
years of professional experience
1
1
Certification
Work History
EMEA GRC Account Executive
OneTrust
London
09.2021 - Current
- Delivered high level of service to clients to maintain relationships for future business opportunities.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Participated in department meetings to obtain information, announcements and developments.
- Resolved issues and complaints and escalated major concerns to management.
- Collaborated with team to develop marketing strategies.
Account Manager
Westcoast
Reading, Berkshire
01.2021 - 08.2023
- Conducted market and competitor analysis to identify growth opportunities.
- Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and schedules.
- Handled customer concerns and complaints to resolve issues and build loyalty.
EMEA Account Manager - Financial Sector
Prevalent Inc (Formerly 3GRC)
Basingstoke
07.2018 - 11.2020
- Oversee all operations of Financial Services Security vertical for EMEA, presenting at C level and above within target market
- Supervise and develop core account base to make sure upselling and renewals are obtained resulting in expansions on services sold
- Facilitated discussions placing attention on consumer pain points in order to devise plans to focus on automation and to streamline business functions and processes
- Established relationships with key internal and external stakeholders to promote growth and profitability across company
- Surpassed first-year quota by £211K across numerous countries such as the UK, Australia, Italy, and the USA
- Achieved 130% of sector revenue goal for 2019
- Brought on five new partners for HY1 in 2020
- Onboarded three high street banks onto the company platform, amounting to £150K
- Attained the company's largest account with London Stock Exchange, bringing in revenue of £360K
- Succeeded in consistently tracking five times over target in qualified pipeline via Salesforce quarterly
- Formed relationships with internal stakeholders (London Stock Exchange, Virgin Money, and BMW Financial Services).
Business Manager
MWS Technology
London
01.2018 - 06.2018
- Supervised customer accounts and provided transitional support during conversion from in house systems to SaaS platform including overseeing and aiding internal and external teams involved in transition
- Analysed client processes and pain points to determine best course of action to ensure acceptance and utilization of MWS Technology Government tailored system
- Managed tele sales department to bring about consistent leads and quality opportunities
- Established Thames Valley territory for MWS with revenue opportunity more than £500K
- Met with company CTOs and CIOs to demonstrate bespoke Software platform benefits.
- Acquired [Number] new customers through improved conversion techniques.
- Managed and motivated [Number] direct reports to achieve performance outcomes and maximise productivity.
Microsoft Business Manager
Exertis IT
03.2015 - 01.2017
- Charged with full ownership of annual budget for Microsoft Surface, partnering with Sales Directors to deliver business metrics in accordance with company objectives
- Initiated and maintained important relationships with strategic partners to preserve business plans and strategies
- Scheduled and attended QBRs with customers to act in a business advisor capacity and build trust between parties
- Hired exceptional candidates and effectively led staff to maximise productivity and eliminate process lags.
- Managed and directed 3 Product Managers across numerous vendors, locations, and products to ensure Exertis was regarded as industry specialists
- Developed Logitech within Exertis to rank as number one accessory provider
- Decreased cost of goods and increased stock holding, increasing Gross Profit by £1M
- Exceeded target by 140% in first year by bringing in new partners
- Achieved top 10 ranking within first year of managing business unit
- Named as number one distribution partner
- Maintained aged stock at value of £0 for two consecutive years.
Product Manager
TD SYNNEX
Basingstoke
11.2009 - 01.2015
- Sold Cisco, Brocade, HP Enterprise, Juniper, and Zyxel products to customers, demonstrating substantial knowledge and expertise
- Assessed client needs and requirements to identify products that would satisfy customer specifications
- Monitored budgets and reported on monthly and quarterly targets to ensure projections were achieved
- Presented best practices to sales and customers on product and business applications to demonstrate value and benefits
- Played a pivotal role in building new pipelines into key customer accounts by maintaining client relationships
- Boosted products to top 20 for Enterprise Access products within business unit
- Satisfied vendor metrics for three quarters in a row, achieving rebate goals
- Collaborated with sales, marketing and support teams to launch products on time and within budget.
- Prioritised product backlog to achieve goals and targets.
- Assessed vendor products and maintained positive vendor relations.
- Ran successful sales incentives for vendors to grow overall revenue
Education
GCSEs -
Little Heath Secondary School
Reading 1996 - 2001
Skills
- Strategic selling
- Lead generation
- Customer service
- Territory management
- Vendor management
- Business development and planning
- Sales target monitoring
- New business opportunities
- Relationship management
- Sales leadership
- Product knowledge
- Employee management
- Business development
- Forecast preparation
Certification
- GRCA
- xxxxxxxxxxx
Languages
English
Native
Timeline
EMEA GRC Account Executive
OneTrust
09.2021 - Current
Account Manager
Westcoast
01.2021 - 08.2023
EMEA Account Manager - Financial Sector
Prevalent Inc (Formerly 3GRC)
07.2018 - 11.2020
Business Manager
MWS Technology
01.2018 - 06.2018
Microsoft Business Manager
Exertis IT
03.2015 - 01.2017
Product Manager
TD SYNNEX
11.2009 - 01.2015
GCSEs -
Little Heath Secondary School
1996 - 2001
- GRCA
- xxxxxxxxxxx
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