Dale Allison

• Answered emergency calls received by ARC, triaged situations and coordinated emergency services
• Monitoring alarm receiving software within the ARC
• Provided IT support within ARC to ensure operational continuity
• Delegated tasks to team members to optimise workflow and enhance service delivery
• Executed various administrative tasks to support office operations
• Providing customer support for all Holden Grange customers

• Managed all aspects of business operations from accounting to marketing to ensure seamless functionality
• Created and provided cyber security articles, videos, and guides for membership website to enhance user knowledge
• Delivered video training calls to customers on cyber security basics for home use to improve awareness

Installed Flex MSE vegetated retaining walls on construction sites across UK, ensuring structural integrity and compliance with design specifications

Ensured each wall built met specifications and was built to a high standard

Prepared groundwork for Flex MSE installation, facilitating efficient and timely project execution

Completed CSCS construction site safety course to ensure compliance with safety regulations.

Obtained CPCS 360 Telehandler licence to operate machinery safely on construction sites.

Operated Telehandler on construction sites, supporting material transport and site logistics

• Designed and maintained client websites according to specifications, enhancing user experience and meeting client needs
• Managed social media accounts for clients, including execution of targeted paid advertising campaigns to increase engagement
• Taught cyber security basics to home users, empowering them to protect personal information online
• Configured and repaired clients' computers to ensure optimal functionality.

Acted as primary contact for all support issues related to iPads with single build installed across estate.

Supported users with newly installed single build platform to ensure full functionality of their iPads.

Prepared iPads for single build installation through remote wiping, certificate creation, VPN configuration, and device enrolment.

Remote installation of single build iPad platform across an estate of approximately 12,000 iPads

Creation of scripts, profiles & certificates using Mobile Iron device management software

• Achieved promotion to team leader in 2013, recognising my contributions to the team
• Assisted customers at electrical help desk, providing tailored advice on suitable electrical products
• Resolved customer service issues, including processing product returns
• Providing basic tech support to customers
• Arranged product displays for laptops and televisions to enhance customer engagement