DAIZ CROAIN
Ryde,Hampshire
Summary
Recent BA in Acting and Community Engagement graduate skilled in fostering connections with diverse individuals through community theatre projects and extensive customer-facing roles in hospitality and service industries. Demonstrated reliability and adaptability in high-pressure environments, utilising strong communication skills to enhance customer experiences. Committed to leveraging interpersonal skills and problem-solving abilities in challenging new opportunities.
Overview
1
1
Certification
3
3
years of post-secondary education
5
5
years of professional experience
Work history
Bar and Restaurant Assistant
Whitecliff Bay, Away Resorts
Bembridge, Isle of Wight
06.2024 - 10.2024
- Provided exceptional customer service while efficiently managing large volumes of guests during peak season.
- Served a diverse range of beverages to guests in a fast-paced hospitality environment, ensuring timely service.
- Upheld cleanliness and organisation standards throughout service, contributing to a positive guest experience.
- Resolved conflicts calmly during service interactions.
- Trusted to independently close bar operations and secure premises.
Food Assistant
Robin Hill Adventure Park
Newport, Isle of Wight
06.2023 - 09.2023
- Maintained high food hygiene and safety standards, contributing to a safe dining environment.
- Achieved Level 2 Food Safety and Hygiene Qualification.
- Prepared fresh food items, ensuring quality and presentation for customer satisfaction.
- Assembled complex food orders efficiently while maintaining quality standards.
- Served customers efficiently while processing cash transactions with accuracy.
Housekeeper
Seaview Hotel
Seaview, Isle of Wight
07.2019 - 04.2022
- Maintained high standards of cleanliness and presentation throughout the hotel.
- Executed tasks under tight deadlines to consistently meet strict cleanliness standards.
- Managed master keys and ensured secure handling of guest belongings to maintain trust and security.
- Ensured the safety and security of guest possessions at all times.
- Opened housekeeping facilities and organised daily operations to optimise workflow.
Waiter
The Bayshore Hotel
Sandown, Isle of Wight
06.2021 - 09.2021
- Provided attentive customer service, fostering positive dining experiences for guests of all ages.
- Resolved customer concerns and complaints promptly, maintaining a high standard of guest satisfaction.
- Managed 15 to 20 tables simultaneously in a fast-paced restaurant, ensuring efficient service and guest satisfaction.
- Prepared ingredients and beverages for service in busy kitchen environment.
- Maintained cleanliness of workstations and polished cutlery to high standards.
Education
BA (Hons) - Acting and Community Engagement
East 15 Acting School
Southend-on-Sea 10.2023 - 05.2026
A-Levels - Geography, Biology, Psychology
GCSEs - Drama, Mathematics, English, Science, Religious Education, Geography, French
Christ The King
Newport, Isle of WightSkills
- Customer Service
- Interpersonal communication
- Teamwork and Collaboration
- Conflict Resolution
- Working Under Pressure
- Community Engagement
- Beverage Service
- Cash Handling
- Time Management
- Organisational reliability
- Hospitality Operations
- Dining cleanliness
- Waiting etiquette
Certification
- Child Workforce DBS Certificate
- Adult Workforce DBS Certificate
- Level 2 Food Safety and Hygiene Qualification
- Full UK Driving Licence
Affiliations
- Football
Timeline
Bar and Restaurant Assistant
Whitecliff Bay, Away Resorts
06.2024 - 10.2024
BA (Hons) - Acting and Community Engagement
East 15 Acting School
10.2023 - 05.2026
Food Assistant
Robin Hill Adventure Park
06.2023 - 09.2023
Waiter
The Bayshore Hotel
06.2021 - 09.2021
Housekeeper
Seaview Hotel
07.2019 - 04.2022
A-Levels - Geography, Biology, Psychology
GCSEs - Drama, Mathematics, English, Science, Religious Education, Geography, French
Christ The King