Outgoing and friendly motivated worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Hi, I’m
Daithí O' Donnell
Camden,City of London
Summary
Overview
13
years of professional experience
8
years of post-secondary education
Work history
Nestlé NespressoLondon
Customer Service Agent
01.2022 - 01.2023
Job overview
- Acted as first point of contact for customer issues and queries.
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Addressed and resolved customer complaints in line with company guidelines and within target timeframes.
Ronaynes Hire and HardwareThurles, Tipperary
Retail Assistant
01.2010 - 01.2022
Job overview
- Delivered outstanding in-store experience through positive and attentive customer service.
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
ApolloDublin
Activity Leader
06.2018 - 08.2020
Job overview
- Escorted groups on trips, led walking tours and provided students with information about main sights.
- Organised activities for students and created welcoming, supportive environments to encourage participation.
- Created positive learning environments, monitoring student behaviour for safety.
- Performed sports coaching, delivering high-energy, fun and inclusive sessions for students regardless of level and ability.
Reardon'sCork
Bartender
09.2014 - 09.2017
Job overview
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Maintained bar stocks, replenishing daily as necessary.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
Castlewhite ApartmentsCork
Residential Assistant
06.2014 - 08.2017
Job overview
- Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
- Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
- Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
Environment CaliforniaBerkeley, California
Field Manager
06.2013 - 09.2016
Job overview
- Achieved No. 1 in the USA for sales.
- Door to door summer sales job working on different environmental campaigns.
- Within a week of working here promoted to field manager.
- Met personal and team sales targets consistently.
Education
Coláiste Dún IascaighIreland
Leaving Certificate (A levels)
09.2007 - 06.2011
University overview
University College Cork
Bachelor's from Drama and Music
08.2011 - 09.2015
University overview
Skills
- Strong communication
- Hospitality service expertise
- Active listening
- Cooperative team player
- Quick learner
- Highly organised
Languages
Irish
Fluent
Spanish
Intermediate
Timeline
Customer Service Agent
Nestlé Nespresso
01.2022 - 01.2023
Activity Leader
Apollo
06.2018 - 08.2020
Bartender
Reardon's
09.2014 - 09.2017
Residential Assistant
Castlewhite Apartments
06.2014 - 08.2017
Field Manager
Environment California
06.2013 - 09.2016
University College Cork
Bachelor's from Drama and Music
08.2011 - 09.2015
Retail Assistant
Ronaynes Hire and Hardware
01.2010 - 01.2022
Coláiste Dún Iascaigh
Leaving Certificate (A levels)
09.2007 - 06.2011