DAISY WALLACE
Hull,East Riding Of Yorkshire
Summary
Dynamic professional with expertise in creative collaboration and media relations, adept at managing multiple deadlines and fostering client relationships. Demonstrates strong communication skills and proficiency in social media, alongside a proven track record in advertising and promotion. Committed to health and safety compliance, with experience in photo editing and new staff training. Career goals include leveraging creative problem-solving abilities to drive innovative solutions within the industry.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Bar Staff Member and Cleaner
Old Town Leisure Ltd.
Hull, Kingston upon Hull
2024.11 - Current
- Managed bar inventory for efficient operation.
- Assisted in training new staff, contributing to team efficiency.
- Adhered to health and safety regulations strictly.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Managed customer disputes effectively, preserving the business reputation.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Handled and moved supplies between stores and bars for restocking and storage.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Welcomed guests with friendly conversation and fun atmosphere.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Secured premises at end of shift, ensuring safety of all areas.
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
- Made beds and changed sheets and pillow cases to hotel standards.
- Restocked, cleaned and sanitised bathroom spaces for optimum appearance and functionality.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
Supervisor
Welcome Break
Howden
2023.01 - 2023.08
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Built customer retention and satisfaction by delivering top-quality service, dealt with 200 - 300 customers per till a day.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Maintained spotless and tidy working areas to create risk-free and productive environments.
- Dealt with customer complaints and rectified product and service issues.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Handled currency payments, secured funds in register and prepared deposits at end of day.
Cooking Assistant
The Stamp House Store and Cafe
Eastrington, East Riding of Yorkshire
2022.03 - 2022.09
- Ensured quality standards by tasting and evaluating food before service.
- Guaranteed staff and visitor safety, following cleaning and sanitation standards across all tasks.
- Optimised kitchen efficiencies by preparing workstations for food preparation.
- Prevented food safety hazards by cooling, refrigerating and storing food according to HACCP procedures.
Lead Barista
The Stamp House Store and Cafe
Eastrington, East Riding of Yorkshire
2021.04 - 2022.09
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Built and nurtured customer loyalty by remembering personal preferences.
Social Media Manager
Stamp House Ltd
2021.04 - 2022.09
- Eastrington, East Riding of Yorkshire
- Produced photo and video content with excellent editing skills
- Managed curation of relevant, engaging content for Facebook and Instagram
- Gathered data on engagement rate, reach and impressions to enhance online campaigns
- Led adoption of new social media channels to expand audience reach.
Coffee Shop Manager
Stamp House Ltd
2021.04 - 2022.09
- Eastrington, East Riding of Yorkshire
- Inspired front-of-house team with energetic and friendly personality deliver outstanding customer service
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge
- Oversaw business staffing and training, building successful, customer-focused team.
Education
Bachelor of Arts - Fine Art
Loughborough University
LoughboroughDiploma of Higher Education - Fine Art
Hull College
Hull, Kingston upon HullHigh School Diploma - Fine Art
Hessle High School
Hessle, East Riding of YorkshireSkills
- Creative collaboration
- Multiple deadline management
- Creative problem solving
- Media relations
- Photo editing
- Client Relationships
- Advertising and promotion
- Health and Safety Compliance
- Social media proficiency
- Strong communication
- New staff training
Certification
Level 3 Food Safety and Hygiene
Timeline
Bar Staff Member and Cleaner
Old Town Leisure Ltd.
2024.11 - Current
Supervisor
Welcome Break
2023.01 - 2023.08
Cooking Assistant
The Stamp House Store and Cafe
2022.03 - 2022.09
Lead Barista
The Stamp House Store and Cafe
2021.04 - 2022.09
Social Media Manager
Stamp House Ltd
2021.04 - 2022.09
Coffee Shop Manager
Stamp House Ltd
2021.04 - 2022.09
Diploma of Higher Education - Fine Art
Hull College
High School Diploma - Fine Art
Hessle High School
Bachelor of Arts - Fine Art
Loughborough University