Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Volunteer work
References
Timeline
Generic

Daisy Read

Wickham,Hampshire

Summary

I am currently exploring a new career path where I can continue to build on my strong foundation in customer service. With over a decade of experience in various customer-facing roles, I remain passionate, committed, and enthusiastic about delivering exceptional service.


I’m a self-motivated and positive individual who thrives in team environments and is always eager to contribute to both individual and collective success. I’m ready for a new challenge that will allow me to grow, develop new skills, and make a meaningful impact.

Overview

1
1
Certification

Work history

Referencing Handler

FCC Paragon
Portsmouth, Hampshire
03 2025 - 07 2025
  • Communicating daily with estate agents, tenants, and new business contacts to provide timely updates on reference applications, ensuring a consistently high level of customer service
  • Handling negative feedback professionally and calmly, maintaining a positive client experience
  • Taking initiative while collaborating effectively within a team environment
  • Consistently meeting SLAs in a fast-paced, high-pressure setting
  • Managing and updating CRM databases, with proficient use of Microsoft Word, PowerPoint, and Excel
  • Staying informed about internal company updates and varying requirements across multiple agents
  • Organising and maintaining a well-structured inbox, while managing inbound/outbound calls and daily case files
  • Maintaining a high productivity tracker with exceptional standards of performance
  • Reviewing and assessing confidential documentation with strong attention to detail
  • Ensuring full compliance with UK GDPR regulations

Small Business Owner

Antonia's Beauty
Chippenham, Wiltshire
01 2022 - 12 2024
  • Managed appointment bookings to maximise efficiency and revenue
  • Used client service tools to streamline operations and enhance customer experience
  • Delivered excellent customer service and built strong client relationships
  • Maintained accurate financial records and supported finance tasks
  • Verified transactions and followed up on discrepancies
  • Monitored stock levels and negotiated optimal pricing
  • Organised daily tasks to meet high service and quality standards
  • Supported local partnerships and improved public engagement
  • Adapted to industry trends and implemented customer feedback for continuous improvement

Beautician

Emily's Salon
Chippenham, Wiltshire
01 2021 - 01 2022
  • Worked closely as a part of the team
  • Carried out thorough client consultations to meet exact requirements.
  • Carried out day-to-day tasks with enthusiasm, enhancing the salon environments with continued positivity.
  • Assisted in reception duties when required to ensure seamless operation of the salon
  • Promoted products and services for increased sales revenues.
  • Managed appointments efficiently whilst maintaining high level of customer service standards.
  • Specialise in software tools for streamline client services
  • Managed appointment bookings efficiently, ensuring punctuality for all sessions

Team leader supervisor

Costa Coffee
Bristol, Wiltshire
01 2019 - 05 2021
  • Supervised daily café operations, ensuring quality standards, efficient workflow, and team performance
  • Managed shift schedules, resolved customer issues, and communicated key updates from management
  • Trained new staff and fostered a motivated, collaborative team environment
  • Handled payments and performed opening/closing duties with attention to cleanliness and accuracy
  • Promoted seasonal products and served high volumes of beverages efficiently and consistently
  • Delivered excellent customer service while supporting all aspects of café operations in a fast-paced setting

Shop Assistant

NEXT
Bath, Bath and North East Somerset
01 2018 - 01 2019
  • Resolved customer complaints and process issues with proactive problem-solving
  • Restocked shelves promptly after deliveries to ensure product availability
  • Updated product labels and pricing accurately to reflect current discounts and promotions
  • Responded to product queries, offering detailed and helpful information to customers
  • Ensured compliance with company standards and returns policies
  • Processed transactions using cash, credit, and debit, providing receipts and maintaining accuracy

Education

GCSEs -

Sheldon School

NVQ Level 3 - Hair and Media Makeup

Bath College
Bath, Bath and North East Somerset

NVQ Level 3 - Hair and Media Makeup

Bath College
Bath

Skills

  • Fast learner and open to new suggestions to benefit myself and the team
  • Problem solver
  • High attention to detail
  • Approachable and always happy to help
  • Impeccable time management
  • Good team player
  • Reliable and resilient
  • Positive to constructive criticism and feedback

Affiliations

  • Gym and Sports
  • Walking
  • Art
  • Travelling
  • Cooking
  • Being social

Certification

Full UK drivers license

Volunteer work

Over the course of a year, I volunteered in my village helping children with disabilities from a local primary school learn how to ride horses. It was an amazing experience, knowing we were giving them the chance to enjoy something they might not otherwise have access to. I'm really grateful I got to be part of creating those special memories for them before the program sadly came to an end due to the Covid-19 pandemic..

References

References available upon request.

Timeline

Referencing Handler

FCC Paragon
03 2025 - 07 2025

Small Business Owner

Antonia's Beauty
01 2022 - 12 2024

Beautician

Emily's Salon
01 2021 - 01 2022

Team leader supervisor

Costa Coffee
01 2019 - 05 2021

Shop Assistant

NEXT
01 2018 - 01 2019

GCSEs -

Sheldon School

NVQ Level 3 - Hair and Media Makeup

Bath College

NVQ Level 3 - Hair and Media Makeup

Bath College

Similar Profiles

Create profile
Daisy Read