Daisy Loker

Score Europe is a global valve and emissions management company.

My role here was:

• Answering incoming phone calls.
• Entering data from engineers work onto the system.
• Ensuring documents for valves and actuators are up to date.

Habasit are a global belting company.

My role here was:

• Answering incoming phone calls from customers and suppliers.
• Making phone calls to customers.
• Inputting quotes and orders using a system named SAP.
• Managing key accounts and customers both in the UK and Globally along side running my person inbox.

Here I expanded my knowledge and confidence of working in a larger office environment.

SP Trade Frames are a trade centre selling windows, doors and conservatories to the builders and tradesmen alike.

My role here was:

• Making enquires from from suppliers in order to give customers quotations for a vast range of PVC, aluminium windows, doors, bi folds, conservatories & roofs and glass.
• Point of call for customers to assist in rectifying any problems speedily by speaking directly with suppliers.
• producing daily delivery notes for the delivery's to customers, and informing the customers their order had arrived.
• Taking payments over the phone and in person via till and card systems for UPVC products as well as for the Trade Selling Centre.
• Answering emails and telephone calls in the office from existing customers, new customers and the general public.
• Keeping up to date all the social media platforms daily.

Brook Miller are a company who adapt vehicles to WAV's (Wheelchair accessible vehicles)

My role here was:

• Welcoming customers to the building.
• Organising daily diaries for the demonstrations of WAV vehicles for customers, when doing so using the system Dragon to ensure all customer details were inputted under GDPR.
• Answering phone calls and transferring to the relevant department.
• Liaising with customers to organise demonstrations and making follow up calls to try and produce sales.
• Sending out marketing information, together with keeping all brochures and marketing material up to date.
• Assisting in the workshop department office when busier than usual.
• Selling mobility products in the "Mobility Superstore".

After completing my education at Brighouse College in July 2015 I joined the team at La Passeggiata. Initially i worked along side the owner and staff. The owner took the decision to take a back seat in the business, and so I became Assistant Manager.

My role here was:

• Building a relationship with suppliers and customers alike, in order to keep the business buoyant.
• Process payments and keeping records of sales, returns etc.
• Selling and restocking.
• Dealing with suppliers both in the UK and Europe via telephone and email etc.
• Footwear is purchased at various points in the year, and always at least 9 months ahead of the coming season. Knowing your client and stock was key to the success of the business.
• Monthly stock-take that provided us with information of selling trends along with necessary information for forward ordering for the next season.
• I was instrumental in setting up Social Networking for the business to help the business boost sales beyond the local area.