Daisy Hill

Role Summary:

As the office administrator in the Midsomer Norton branch, I provide essential support to the sales team, ensuring smooth operational flow and excellent customer service. My role involves a combination of office administration, client liaison, and property management, with a focus on using our customer relationship management system to streamline that process.

Key Responsibilities and Skills:

• Acting as the first point of contact for clients, handling phone, email, and face-to-face enquiries in a professional and courteous manner.
• Coordinating property viewings, valuations, and appointments for the sales negotiators and valuers.
• Managing property listings using the Dezrez CRM system, ensuring all data is up-to-date, accurate, and fully compliant with industry regulations.
• Creating and maintaining property marketing materials, including online listings, brochures, and window displays (Rightmove, OnTheMarket, company website etc).
• Liaising with vendors, solicitors, surveyors and contractors. ensuring timely communication and a high standard of service.
• Familiar with property management and sales processes, from initial enquiry through to completion

Role Summary:

As a sales advisor, I provided in-person and online assistance for high-value products, focusing on exceptional customer service and strategic sales. I consistently exceeded targets, built strong client relationships, and delivered tailored solutions to ensure satisfaction.

Key Responsibilities and Skills:

I used digital platforms to engage customers and maintain strong in-person connections. I focused on a personalised service, addressing concerns, and delivering a smooth buying experience. With strong communication skills and proficiency in online sales tools, I thrive in dynamic environments.

• Provide support to adults with diverse physical disabilities and mental health needs, enabling them to lead more independent lives.
• Offer both physical and emotional assistance in a residential setting.
• Excel in both team and independent work, embracing the challenges and creating meaningful memories.

• Assisted adults with physical disabilities and mental health needs, empowering them to achieve greater independence.
• Delivered additional support within the community, including financial guidance and arranging regular and planned activities.

• Led operations at a bustling outdoor activity centre within Center Parcs, advancing from an initial role as an instructor.
• Oversaw comprehensive training programs for incoming employees, ensuring adherence to legal policies, organisational policies, and activity standards.
• Sustained exemplary performance across all activities, garnering accolades for exceptional service delivery, alongside obtaining an Aspire qualification in management training.
• Pursued various courses in management, people management, service skills, first aid, and computer-based applications to enhance leadership skills.

• Instructed a diverse range of activities for participants aged 3 and above.
• Ensured strict adherence to safety protocols and company policies, continuously updating national safety qualifications.
• Activities included quad biking, archery, crossbows, paintballing, laser combat, segways, laser clay shooting, and off-road explorers.