Shania Pereira
Poole,Dorset
Summary
Dedicated individual with a good background in customer service and communication, seeking a long-term employment opportunity. Ranked 1st in the year group for achieving the highest GCSE grades, reflecting exceptional academic performance and commitment. Ongoing work experience has developed valuable skills such as time management, problem-solving, and attention to detail. With a self-motivated and highly organised approach, the primary goal is to consistently deliver excellence in every task.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Healthcare Volunteer
Poole Hospital
Poole, Dorset
07.2024 - Current
- Engaged patients in activities and conversations
- Conducting surveys with over 30 patients to gather feedback on hospital experience.
- Ensured ward cleanliness to maintain high hygiene
- Providing 50+ hot, cold beverages to patients each shift
- Trained 10+ new volunteers to converse with patients
Pharmacy assistant (Work Experience)
Poole Bay Pharmacy
Poole, Dorset
08.2025 - 08.2025
- Assisted at the counter, helping patients with enquiries and advice under supervision
- Supported administrative tasks, including record-keeping
- Developed communication, teamwork, and organisational skills
Clincial Work Experience
Bournemouth Hospital
Bournemouth, Dorset
07.2025 - 07.2025
- Microbiology: Observed laboratory diagnostic procedures and infection control practices.
- Ophthalmology: Gained exposure to patient consultations, eye examinations, and clinical workflows.
- Gynaecology: Observed anaesthetists preparing patients, administering anaesthesia, and monitoring vital signs
Clinical Work Experience - Cardiology
Poole Hospital
Poole, Dorset
06.2025 - 06.2025
- Observed multidisciplinary team in Chest Pain Clinic, Cardiac Rehab, and during procedures such as ablations and pacemaker insertions.
- Developed skills in patient observation, clinical reasoning, teamwork, and understanding of patient-centred care.
Volunteer Shop Assistant
British Red Cross Charity Shop
Bournemouth
01.2023 - 01.2024
- Delivered +1 year exceptional customer service by resolving inquiries
- Operated cash register, processing 100+ transactions daily
- Maintained cleanliness by organising displays
- Collaborated with team to achieve store goals, contributing to 5% sales increase.
Sales Assistant (Work Experience)
Lush
Bournemouth, Dorset
07.2023 - 08.2023
- Offered personalised recommendations for customer needs
- Processed 150+ transactions: handling cash, credit cards, returns
- Collaborated with team members to meet store sales goals
- Carried out maintenance for stock management
Marketing Assistant (Work Experience)
b4b Marketing Firm
Poole, Dorset
06.2023 - 07.2023
- Supported planning of promotional product events increasing customer engagement by 15%
- Created visually appealing graphics and content
- Proficient in Microsoft Office Suite for daily tasks
- Improved content marketing with sales team
Education
A Levels - Biology, Psychology, Chemistry
Parkstone Grammar School
09.2024 - 07/2026
GCSE - Science, Maths, English, Geography, History, Spanish, Psychology
Magna Academy
Poole 09/2019 - 09/2024
Extended Project Qualification - Stem Cells
Parkstone Grammar School
Poole 09/2024 - 06/2025
Skills
- Customer Service
- Operating Cash Register
- Teamwork
- Good Communication
- Public Speaking
- Multitasking
Languages
Spanish
Intermediate
Accomplishments
- Awarded 'Student of the Year' for academic excellence and leadership
- Received Outstanding Achievement Award in Spanish & English
- Achieved 100% attendance award for 3 consecutive years
Certification
- Working towards the Duke of Edinburgh Gold Award; completed Bronze
- Achieved Piano Grade 6 certification, Trinity College London; working towards Grade 8
- Certificate of achievement for Photography by Bournemouth Art University
- Received Gold Certificate for 2 consecutive years by UKMT for Maths Challenge
- Certificate of achievement for Public Speaking by Speakers Trust for 2 consecutive years
Affiliations
- Playing piano
- Hiking: training for the 3 peaks challenge
- Yoga
Timeline
Pharmacy assistant (Work Experience)
Poole Bay Pharmacy
08.2025 - 08.2025
Clincial Work Experience
Bournemouth Hospital
07.2025 - 07.2025
Clinical Work Experience - Cardiology
Poole Hospital
06.2025 - 06.2025
A Levels - Biology, Psychology, Chemistry
Parkstone Grammar School
09.2024 - 07/2026
Healthcare Volunteer
Poole Hospital
07.2024 - Current
Sales Assistant (Work Experience)
Lush
07.2023 - 08.2023
Marketing Assistant (Work Experience)
b4b Marketing Firm
06.2023 - 07.2023
Volunteer Shop Assistant
British Red Cross Charity Shop
01.2023 - 01.2024
GCSE - Science, Maths, English, Geography, History, Spanish, Psychology
Magna Academy
09/2019 - 09/2024
Extended Project Qualification - Stem Cells
Parkstone Grammar School
09/2024 - 06/2025
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