Daisy Gallagher
Widnes,Cheshire
Summary
Seasoned in shift management with focus on streamlining operations and fostering team collaboration. Capable of achieving smooth-running shifts and enhancing productivity through keen operations oversight and team leadership skills. Skilled in problem-solving, time management, and staff training that promotes positive working environment.
Offering strong leadership and problem-solving abilities, combined with effective communication and team collaboration skills. Knowledgeable about managing daily operations and ensuring smooth workflow. Ready to use and develop organisational, multitasking, and customer service skills.
Overview
9
9
years of professional experience
19
19
years of post-secondary education
Work history
Shift Manager
Retail Food Limited
Liverpool, Merseyside
11.2016 - 11.2024
- Managing a team of up to 30 individuals.
- Ability to communicate with staff or customers according to their needs.
- Ability to make decisions quickly, under pressure.
- Delegating tasks to ensure deadlines are met.
- Mentor and support trainee shift managers to maximise performance.
- Uphold company standards and compliance requirements, ensuring cleanliness of all areas according to Health and Safety and Food Safety.
- Oversee employees to ensure productivity remains high, to meet business and customer needs.
- Manage open and close business operations according to the company’s handbook, ensuring safety protocol is strictly followed.
- Supervise staff ensuring their actions meet safety, occupational health, environmental conservations, and security regulations.
- Manage and ensure emergency response preparedness and responding to unstable operational conditions to maintain the safety of workers.
- Complete inspections and quality checks on parts every hour.
- Maintain team safety through diligent observation and timely action on concerns.
- Document results of each inspection and report non-conforming parts.
- Deal with customer complaints calmly and professionally and providing the customer with appropriate solutions for continued customer satisfaction.
- Control and manage stock inventory.
- Set and enforce performance standards to keep a high-quality working environment.
- Track daily expenses and income, assessing against targets to ensure business meets performance standards.
- Contribute towards cost effective scheduling by managing overtimes and controlling labour percentages.
Bartender
Corner House
Widnes, Cheshire
11.2016 - 05.2021
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Provided excellent service to customers, resulting in repeat business.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Recommended drinks to customers, increasing overall sales.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Processed payments accurately reducing discrepancies at end of shift tallying.
Kitchen porter
Departure Lounge Coffee Shop
Widnes, Cheshire
02.2016 - 09.2016
- Worked under pressure during peak times without compromising on quality of work delivered.
- Maintained high standards of cleanliness by washing kitchen equipment and utensils.
- Kept a safe working environment by following all health and safety regulations.
Education
GCSEs - English
Saints Peter and Paul Catholic College
Widnes 09.2011 - 07.2016
GCSEs - Maths
Saints Peter and Paul Catholic College
Widnes 09.2011 - 07.2016
GCSEs - Science
Saints Peter and Paul Catholic College
Widnes 09.2011 - 07.2016
A-Levels - Business Studies
Saints Peter and Paul Catholic College
Widnes 09.2016 - 05.2018
Bachelor of Arts - Business & Management with Accounting & Finance
Edge Hill University
Ormskirk 09.2019 - 05.2022
Skills
- Attention to Detail
- Leadership
- Quality Control
- Order processing
- Crisis handling
- Empathetic communication
- Employee development
- Quality control procedures
- Results-driven
- Written and verbal communication
- Workforce training
- Assertiveness
Affiliations
- Travelling
- Reading
- Spending time with family
- Swimming
Timeline
Bachelor of Arts - Business & Management with Accounting & Finance
Edge Hill University
09.2019 - 05.2022
Shift Manager
Retail Food Limited
11.2016 - 11.2024
Bartender
Corner House
11.2016 - 05.2021
A-Levels - Business Studies
Saints Peter and Paul Catholic College
09.2016 - 05.2018
Kitchen porter
Departure Lounge Coffee Shop
02.2016 - 09.2016
GCSEs - English
Saints Peter and Paul Catholic College
09.2011 - 07.2016
GCSEs - Maths
Saints Peter and Paul Catholic College
09.2011 - 07.2016
GCSEs - Science
Saints Peter and Paul Catholic College
09.2011 - 07.2016
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