Summary
Overview
Work history
Education
Skills
Accomplishments
Hobbies and Interests
Timeline
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Daisy Cooper

Eye,Suffolk

Summary

Dedicated professional with proven expertise in customer service and communication excellence. Skilled in handling difficult customers, managing peak times, and ensuring accurate money handling. Demonstrates resilience under pressure, exceptional memory recall, and a talent for product upselling to drive business success. Committed to delivering outstanding service while fostering positive customer experiences.

Overview

3
3
years of professional experience

Work history

Bar Staff

St James’ Park football stadium
11.2024 - 09.2025
  • Working behind the bar at a busy football stadium has given me valuable experience in high pressure, customer-facing environments. I’ve learnt how to serve drinks efficiently to large crowds, handle card transactions and check IDs. In addition, I regularly work as part of a fast-paced team to deliver smooth service during peak times, such as halftime rushes, ensuring quick service without compromising quality.

Corporate waitress

Norwich City football club
07.2024 - 09.2025
  • In my role as a corporate waitress, I’ve learnt the importance of teamwork and effective communication skills. During my shifts, I consistently provide high levels of customer service, ensuring guests feel welcomed and well looked after. Each shift requires adaptability and readiness for the unexpected, and I take pride in delivering a positive and professional experience for every customer.

Team Member

Ben & Jerry’s Ice Cream
07.2025 - 09.2025
  • Provided friendly and efficient service to customers in a busy ice cream shop. Assisted with product selection, prepared and served orders, and ensured a welcoming environment. Handled cash and card payments accurately, while maintaining high standards of cleanliness and food safety. Worked collaboratively with colleagues to keep operations running smoothly during busy periods.

Retail assistant

Primark
11.2022 - 07.2024
  • During my time at Primark, I worked in a busy environment where I learnt quickly to adapt to the changing aspects of my role. Also, working in a public facing role has taught me how to provide great customer service and interact with a variety of different people. My organisational skills have further developed through this role too.

Education

Bachelor of Arts - English Literature

University of Newcastle
Newcastle upon Tyne
09/2024 -

A-Levels -

Notre Dame Sixth Form
Norwich, Norfolk
09/2022 - 06/2024

High School -

Notre Dame High School
01.2017 - 06/2022

Skills

  • Customer Service
  • Communication excellence
  • Adaptable to peak times
  • Money handling proficiency
  • Handling difficult customers
  • Product upselling
  • Resilient under pressure
  • Excellent memory recall
  • Time-Efficient service

Accomplishments

Norfolk Scholar Award

Grade 5 Singing


Hobbies and Interests

I have a passion for singing and was a member of St John the Baptist’s Cathedral Choir for seven years. My years in the choir developed my confidence, showed me how to work in a team and helped me become a good role model for younger members of the choir. I love trying new sports and during first year, I joined the university women’s rugby team. 

Timeline

Team Member

Ben & Jerry’s Ice Cream
07.2025 - 09.2025

Bar Staff

St James’ Park football stadium
11.2024 - 09.2025

Corporate waitress

Norwich City football club
07.2024 - 09.2025

Retail assistant

Primark
11.2022 - 07.2024

High School -

Notre Dame High School
01.2017 - 06/2022

Bachelor of Arts - English Literature

University of Newcastle
09/2024 -

A-Levels -

Notre Dame Sixth Form
09/2022 - 06/2024
Daisy Cooper