Summary
Overview
Work history
Education
Skills
Hobbies
Timeline
Generic

Daisy Collard

Ramsgate,Kent

Summary

Motivated and caring individual with good GCSE grades achieved, across a range of subjects. Seeking a fulfilling career, delivering first-class care for a company that excels in providing the best environment for its clients as well as ongoing training opportunities for staff. With several years of customer service experience, I am enthusiastic to bring my abilities to a new team and expand my skill set. Excellent availability and flexibility with working hours.

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work history

Receptionist

Premier Inn
Ramsgate
09.2024 - 07.2025
  • Greeting guests and facilitating smooth check-in processes.
  • Assisting with check-outs and managing associated offline payments.
  • Monitoring CCTV to ensure guest safety and security.
  • Responding to telephone enquiries promptly and professionally.
  • Upheld confidentiality with sensitive information handling procedures.
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.

Event bar staff

Arc
Margate
06.2024 - 09.2024
  • Verified customer ages for alcohol service and refused service to intoxicated guests.
  • Maintained well-stocked bar area to ensure seamless operations during each shift.
  • Simultaneously mixed drinks and served wine, beer, and non-alcoholic beverages to multiple guests.

Front of House Team Member

Lounges Riparo
Westwood Cross
03.2024 - 05.2024
  • Maintained extensive knowledge of menu items and specials through daily communication with chefs.
  • Assisted bar and kitchen staff by delivering food and drinks during peak hours.
  • Regularly liaised with kitchens to understand ingredients, menu selections, and allergens.

Store assistant

Sainsbury's
Westwood Cross
11.2023 - 12.2023
  • Facilitated face-to-face customer service, assisting customers in product selection tailored to preferences.
  • Delivered a warm and friendly welcome to customers upon entry, enhancing shopping experience.
  • Handled cash transactions accurately, ensuring efficient till operations.
  • Leveraged IT experience to support store technology and troubleshoot issues.

Store assistant

Smyths Toys
Westwood Cross
10.2023 - 11.2023
  • Company Overview: Christmas temp
  • Lots of cash handling, Working with younger people, Face-to-face customer service, Dealing with lots of stock
  • Assisted in store closing tasks such as counting cash, mopping floors and organising products.
  • Assisted team on shop floor to perform precise stock counts, facilitating accurate inventory management.
  • Christmas temp

Front of house team member

The Red Lion
Stodmarsh
04.2023 - 07.2023
  • Welcoming and seating customers, Taking orders and relaying to kitchen, Waiting tables, Serving drinks, Face-to-face customer service, Team work
  • Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
  • Answered external calls at front of house, managing matters including taking reservations, resolving complaints and delivering knowledge on menus.
  • Delivered bills to tables and processed cash and card payments.

Temporary team member

Shipshape Cafe
11.2022 - 12.2022
  • Worked with accuracy in a fast-paced environment, Face-to-face customer service, Cash handling
  • Worked hard to learn all required tasks quickly to maximise performance.

Crew member

McDonalds plc
04.2022 - 08.2022
  • Achieved employee of the month for great customer service, Worked with accuracy in a fast-paced environment, Face-to-face customer service, Cash handling.
  • Delivered fast, accurate service for positive customer experience.
  • Completed cleaning and serving tasks to high-quality standards.

Education

SVQ Level 2 - Mechanics

East Kent College
09.2022 - 09.2024

GCSEs - grade 3-6, including English (4) and Science (5)

Royal Harbour Academy

Skills

  • Assistance and support
  • Active listening
  • Practical problem-solving
  • Creative thinking
  • Attention to detail
  • Adaptability
  • Enthusiasm and commitment
  • IT proficiency
  • Front desk security protocols

Hobbies

  • Nature and the outdoors
  • Fossil collecting
  • Woodland walks
  • Taking care of pets
  • Knitting
  • Crocheting

Timeline

Receptionist

Premier Inn
09.2024 - 07.2025

Event bar staff

Arc
06.2024 - 09.2024

Front of House Team Member

Lounges Riparo
03.2024 - 05.2024

Store assistant

Sainsbury's
11.2023 - 12.2023

Store assistant

Smyths Toys
10.2023 - 11.2023

Front of house team member

The Red Lion
04.2023 - 07.2023

Temporary team member

Shipshape Cafe
11.2022 - 12.2022

SVQ Level 2 - Mechanics

East Kent College
09.2022 - 09.2024

Crew member

McDonalds plc
04.2022 - 08.2022

GCSEs - grade 3-6, including English (4) and Science (5)

Royal Harbour Academy

Similar Profiles

Create profile
Daisy Collard