DAISI NORMAK

Operations of a multi site company with focus on events and events marketing. I controlled the finances of the company, directed the teams - Sales, Marketing, Ops managers, building managers and bar managers. I was engaged in the development of the business. The venues were in constant growth whilst I worked there, including new events, light and sound projects, renovations and brand development.

• Delivered impressive business growth while creating cost-effective solutions to meet required budget.
• Led site operations team to deliver on KPI targets with consistency.
• Secured process improvements for increased quality, compliance and efficiency.
• Prepared and communicated budgets, schedules and reports for appropriate personnel.
• Reduced costs and improved operations by analysing processes and customer feedback.
• Built productive working relationships to inspire and guide personnel at multiple business levels.
• Offered technical support and advice to colleagues using extensive knowledge of Events operations.
• Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
• Implemented strategic mission, core values and business objectives across company-wide operations.
• Oversaw monthly P&L for fully accountable and recoverable costs.
• Analysed operational data to locate inefficiencies and devise targeted improvement plans.

• High Volume 3 Floor Restaurant, bar and events space
• 3 openings through the year of Lockdowns
• Working straight under ownership, being responsible for the building, health and safety and all operational aspects BOH and
• FOH
• Managing private events and functions weekly, staff and supporting Head Chef operating 2 kitchens
• Most Challenging business recovery project of my career that is running in growing profit.

• Joined to develop into General Manager Role, ended due
• Lockdown
• And technical solutions for venues and events
• Social Media management
• Marketing Specialist, entertainment, product & commercial.

• Monitored and evaluated teams, identifying and targeting opportunities for improvement.
• Delivered business strategy to drive revenue and operational efficiencies.
• Empowered staff members to contribute to continuous improvement, quality and growth of company.
• Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.

• High volume venue two restaurants, a cabaret theatre, private hire and nightclub all under one roof
• Saw Bunga Bunga through an extremely successful 2018 Christmas
• Worked incredibly hard to increase sales, stabilize the team, improve standards across all areas of the business whilst taking direction directly from the founders and operations teams
• Looked after a team of about 50, including security, kitchen and entertainment teams
• Acted as Licence holder and DPS

• Responsible for one of London's best-known mixed bar/clubs
• Increased turnover and service levels, along with the reorganizing of operational structure and procedures
• Organized all Concerts, comedy nights and Drag Queen shows
• Developed new seasonal menus
• Delivered Highest Sales for London Gay Pride and highest Daily sales in the history of the business

• Development of a new 5 start Hotel Bar in Soho
• Managing a £2.7 million opening budget
• Full recruiting for the beverage operations
• Liaising with all suppliers
• Development of food and cocktail menu

• Tatler Awards, best newcomer 2016)
• Responsible for a daily operation of a Sothern American
• Restaurant
• Managing P'n'L reports, team of 35 staff and all orders and supplier contratcts.

• Stylist for video and fashion shoots, make up artist.

• Opening the second site of the Company in Wells Street
• Daily Operation of a Pizzeria and Cocktail Bar