Daiki Nomoto
London
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Driven student scouting for flexible marketing intern position. Primed for developing marketing strategies and collaborating with team. Quick learner and adaptable to change.
Advertising and marketing professional knowledgeable about consumer preferences and patterns. Thorough in tracking market trends, competitor activities and consumer behaviour to create highly successful campaigns. Experienced across industries and channels.
Overview
6
6
years of professional experience
13
13
years of post-secondary education
1
1
Certification
Work history
Digital Marketing assistant
Hospital Molina
Oaxaca, Mexico
02.2024 - Current
- Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.
- Compiled and reviewed consumer data on patterns and preferences for marketing information.
- Collaborated with brand influencers to solidify favourable partnerships and brand features.
- Managed organic social media growth and activity across all platforms.
Marketing intern
Gino
Chemnitz, Germany
02.2024 - Current
- Redesign the brand and the menu.
- Developed holistic advertising strategies to achieve revenue and awareness goals.
- Manualise services creating instruction posters on working space.
- Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.
- Wrote engaging, entertaining and informative media scripts for different uses.
- Crafted campaigns using market understanding, consumer analysis, and advertising psychology.
- Brainstormed ideas with clients and stakeholders to maximise project potential.
- Conducted market research to understand customer base and enhance products.
Event catering server
Fabstaff
London, UnitedKingdom
05.2023 - Current
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Communicated dietary needs and allergies to kitchen staff to maintain customer safety.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Cleared tables, wiped down and replaced cutlery between courses to limit service disruptions.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Polished glasses and cutlery to pristine standards.
Food Delivery Driver
Uber
Japan
04.2020 - 09.2020
- Delivered to customers on time by following pre-calculated route and schedule.
- Complied with company policies and food regulations for customer health and safety.
- Ensured correct orders were collected from restaurants upon arrival to minimise customer dissatisfaction.
- Provided outstanding takeaway experience by delivering food on time with friendly demeanour.
- Informed management issues or delays in services, providing swift resolutions to restore satisfaction.
- Communicated with dispatch personnel to exchange information and updates.
- Received consistently positive customer feedback on delivery times and service levels.
Assistant Architect
Volunteer
Japan
03.2018 - 09.2020
- Handled price negotiations with suppliers on behalf of clients to establish fair prices.
- Regularly reviewed goals and objectives with project management and design teams, facilitating continued project progress.
- Assisted clients in making appropriate choices in regards to site location, construction materials and cost estimates.
- Maintained contact with clients to discuss the progress of building projects, possible adjustments and resolution to problems.
- Incorporated details about finishing materials into drawings and plans.
- Kept projects on schedule and within budget while serving as project leader.
- Responded to client queries before, during and after construction to enhance customer satisfaction.
Education
Diploma of Higher Education -
LINDENHALL SCHOOL
JAPAN 04.2008 - 02.2020
BUSINESS, ENGLISH
EDUCATION FIRST
UNITED STATES 09.2020 - 08.2021
MARKETING, PSYCHOLOGY
HULT INTERNATIONAL BUSINESS SCHOOL
LONDON 09.2021 -
Skills
- Exceptional communication
- Strong customer service orientation
- Adaptive team player
- Outstanding customer service
- Creative problem solving
- Written and verbal communication skills
- Customer service expert
- Product knowledge
- Rapport building
- Marketing concepts
- Market research
- Campaign development experience
Languages
English
Advanced
Certification
Python
Accomplishments
Winner of Branding Simulation
Timeline
Digital Marketing assistant
Hospital Molina
02.2024 - Current
Marketing intern
Gino
02.2024 - Current
Event catering server
Fabstaff
05.2023 - Current
MARKETING, PSYCHOLOGY
HULT INTERNATIONAL BUSINESS SCHOOL
09.2021 -
BUSINESS, ENGLISH
EDUCATION FIRST
09.2020 - 08.2021
Food Delivery Driver
Uber
04.2020 - 09.2020
Assistant Architect
Volunteer
03.2018 - 09.2020
Diploma of Higher Education -
LINDENHALL SCHOOL
04.2008 - 02.2020
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