Dahlia Amer
Ilford,Essex
Summary
Enthusiastic and highly organised education professional with experience in English language teaching and administration across charity and educational settings. Skilled in supporting learning programmes, delivering high-quality tuition, and providing effective administrative support. Professional, adaptable and an excellent communicator with strong organisational skills. Experienced in working with children, young people and adults, with a clear understanding of safeguarding. Strong interest in history and cultural heritage and in inspiring enthusiasm for learning.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
English Tutor
The Skill Academy
Ilford, Essex
06.2021 - 01.2026
- Deliver English tuition for 11+ and GCSE students in group and one-to-one settings.
- Plan and deliver individual and group sessions for adults preparing for the Trinity B1 test.
- Create, adapt and manage learning resources.
- Teach topics linked to British culture and heritage.
- Maintain detailed written learner records.
- Communicate effectively with students and parents, providing high levels of customer service.
- Utilise multimedia resources to enhance the learning experience of pupils.
- Provided constructive feedback for each tutoring session to evaluate student performance and determine future needs.
ESOL Tutor
The Mary Ward Centre
Stratford
10.2023 - 03.2025
- Planned and delivered ESOL Entry 3 classes to adult learners.
- Prepared schemes of work and lesson plans aligned with the ESOL curriculum.
- Provided regular, detailed feedback on learner progress and achievement.
- Employed technology effectively, using online learning platforms and digital tools within lessons.
- Motivated students towards active participation by using communicative exercises and games in lessons.
- Enhanced cultural understanding for improved communication with foreign students.
English Tutor
Study Plus
Reading
10.2021 - 06.2023
- Delivered English tuition for groups of students from KS2-KS3.
- Prepared students for examinations, resulting in improved test scores.
- Taught study skills and learning accommodations to help struggling students resolve core issues hindering academic progress.
- Updated course materials, content and delivery.
English Tutor
Tutorful (Online)
07.2020 - 06.2023
- Supported learners to improve spoken and written English and demonstrated flexibility with last-minute lesson bookings.
- Utilised multimedia resources to enhance the learning experience of pupils,.
Charity Administrator
Islam Channel
Ilford, Essex
03.2017 - 08.2018
- Composed and edited website content, producing daily social media posts to enhance awareness and sponsorship.
- Coordinated volunteer interviews and training sessions to develop skills.
- Organised charity events while managing advertising strategies to maximise impact.
- Collaborated with teams to support organisational objectives effectively.
- Interacted with customers via phone, email, and in-person to deliver precise service information and strengthen client relations.
- Oversaw donor database to maintain updated records and ensure data accuracy.
English Language Instructor
Berlitz UK Ltd
London
09.2013 - 03.2017
- Delivered English language instruction with a professional and customer-focused approach.
- Developed learning materials to meet changing client needs.
- Supported administrative tasks including timetabling and attendance records.
- Prepared test materials and administered regular evaluations to monitor progress.
- Established strong rapport with learners and parents, resulting in positive learning experiences.
- Developed engaging lessons for adult learners by integrating modern British topics and culture.
Front of House Receptionist
Best Western Plus Reading Moat House
Reading
02.2009 - 03.2013
- Effectively managed bookings, room allocations and guest records, using IT systems efficiently.
- Liaised with internal departments to support daily operations.
- Handled high volume of inbound calls, whilst providing exceptional customer service.
- Effortlessly built rapport with visitors from various backgrounds.
- Resolved guest issues using strong problem-solving skills.
- Enhanced company image with professional greeting and handling of guests.
Education
BA - Applied English Language Studies
University of Reading
Reading 09.2005 - 06.2008
Skills
- Administration and organisation
- Written and verbal communication
- Planning and time management
- Resource development
- Customer service
- English language teaching
- Problem solving
- Teamworking and collaboration
- Interpersonal communication and rapport building
Affiliations
- Reading
- Watercolour Painting
- Travelling
- History
- Museums and Art Galleries
Certification
Cambridge ESOL Level 5 Certificate in Teaching English to Speakers of Other Languages (CELTA)
Languages
English
Native
Arabic
Elementary
French
Intermediate
References
References available upon request.
Timeline
ESOL Tutor
The Mary Ward Centre
10.2023 - 03.2025
English Tutor
Study Plus
10.2021 - 06.2023
English Tutor
The Skill Academy
06.2021 - 01.2026
English Tutor
Tutorful (Online)
07.2020 - 06.2023
Charity Administrator
Islam Channel
03.2017 - 08.2018
English Language Instructor
Berlitz UK Ltd
09.2013 - 03.2017
Front of House Receptionist
Best Western Plus Reading Moat House
02.2009 - 03.2013
BA - Applied English Language Studies
University of Reading
09.2005 - 06.2008