Dagmara Szawala

HR & Accounts Administrator (April 2022 - Present)

• Solely responsible for managing the entire HR function within the agency, acting as the primary point of contact for all HR matters.
• Audited and maintained HR records for support workers, foster carers, and office staff, ensuring accuracy and compliance with safeguarding and employment regulations.
• Collaborated with social workers, teachers, and medical professionals to strengthen multidisciplinary communication and support for staff and carers.
• Drafted and implemented HR policies, approval letters, and agreements, contributing to organisational compliance and best practice standards.
• Managed mandatory checks, performance evaluations, and staff appraisals, supporting workforce development and regulatory adherence.
• Processed DBS, medical, and local authority checks, alongside references, to ensure safe recruitment and compliance.
• Oversaw accounts administration, including invoice processing, statements, remittances, and purchase order management.
• Coordinated training programmes (in-person and virtual), maintaining attendance records and supporting staff development initiatives.
• Recorded accurate minutes at meetings and fostering panels, providing reliable documentation for decision-making and governance.

Office Administrator (February 2019 - April 2022)

• Supported the Fostering and Home Care Divisions with daily office operations and administrative tasks.
• Managed correspondence, filing systems, and confidential records in line with safeguarding and GDPR requirements. Assisted with recruitment paperwork, compliance checks, and onboarding processes for foster carers and support staff.
• Coordinated diaries, scheduled meetings, and prepared documentation for fostering panels and care reviews.
• Supported finance functions, including invoice processing, timesheet collation, and payment reconciliation.
• Acted as the first point of contact for foster carers, social workers, and external professionals, ensuring clear communication and timely responses.
• Contributed to training organisation and staff development initiatives by arranging sessions and maintaining attendance records.
• Monitored supplies, managed office resources, and supported senior staff with ad hoc administrative tasks.
  

• Welcomed clients, handled enquiries, and maintained a professional reception environment to support client care.
• Provided comprehensive administrative support to solicitors and managers, ensuring smooth daily operations.
• Prepared and maintained confidential case files, drafting professional correspondence, including letters and emails.
• Managed billing, invoicing, cheque deposits, and incoming/outgoing mail with accuracy and attention to detail.
• Scheduled meetings, coordinated diaries, and supported office workflow.
• Oversaw document management, including scanning, copying, faxing, and filing, ensuring efficient record keeping