Dagmara Ciesielska

· Managed orders handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.

· Increased customer satisfaction and grew business by maintaining close relationships with customers.

· Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction and prevent re-occurrence.

· Communicate with Corporate Retail Teams on Vendor Compliance issues as well as with ISS Coordinator and direct Manager on ISS Tickets (tickets sent to Corporate Retail Teams), ticket status and weekly summary of pending tickets and open issues

· Accountable for keeping track of open aging ISS issues across the FC and responsible for participating as onsite escalation contact, where and when appropriate

· Accountable for making sure that all Retail Request tickets get prompt response and resolution, meeting SLA where appropriate

· Responsible for training and supporting all inbound associates and managers with Inbound Problem Resolution, Vendor Defect Tracking and other data collection projects. Drive initiatives to reduce defects that affect cycle time on the Receive Dock.

· Maintain a productive working relationship with Corporate Retail Teams and all partners.

· Along with the Operations Manager, help educate Problem Solve Receivers on how and when to use ISS & Catalog for problem resolution

• Provided professional services and support in a dynamic work environment.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Identified issues, analyzed information and provided solutions to problems.
• Resolved problems, improved operations and provided exceptional service.

• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Delivered services to customer locations within specific timeframes.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Self-motivated, with a strong sense of personal responsibility.