Hi, I’m
Dadhichi Patel
Customer Service Supervisor
Harrow
Summary
Resourceful management professional with background in customer service, budget optimisation and resource allocation. Identifies areas for improvement and recommends cost-reduction initiatives proactively. Proven success in meeting business objectives through well-coordinated workflows.
Overview
12
years of professional experience
Work history
Euro Car PartsHarrow
Customer Service Supervisor
07.2023 - Current
Job overview
- Managed remote customer support teams across multiple time zones
- Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications
- Managed all client inquires through resolution to enhance customer satisfaction ratings
- Improved service quality and increased sales by developing strong knowledge of company's products and services
- Evaluated CRM reports regularly, actioning improvements to achieve impressive results.
- Increased efficiency with development and implementation of new policies.
- Streamlined customer queries for expedited resolutions.
- Took ownership of escalated customer issues and followed through to resolution.
cFirst Background ChecksAhmedabad
Client Service Executive
01.2021 - 05.2023
Job overview
- Builds and improves processes and procedures
- Remains calm in escalated customer interactions
- Manages a team and has strong interpersonal skills
- Demonstrates strong problem-solving and analytical skills
- Communicates effectively with customers and colleagues.
- Maintained comprehensive understanding of clients' needs and expectations.
- Acted as liaison between clients and internal departments to streamline communication.
- Led regular client reviews to assess satisfaction levels and identify areas for improvement.
North End SupermarketLawrenceburg
Customer Support Assistant
08.2017 - 01.2020
Job overview
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice
- Maintained clean, tidy and organized checkout areas
- Maintained high productivity by efficiently processing cash, credit and debit payments.
Asian TendersAhmedabad, India
Marketing executive
07.2012 - 07.2014
Job overview
- Identified new customer segments and target audiences to expand reach.
- Conducted market research and analysis to identify emerging opportunities and maintain competitive market edge.
- Guided clients on brand image and ethos to foster winning brand strategy and increased online engagement.
- Delivered top-quality marketing strategy and consultative services with consistently high client satisfaction scores.
- Maintained updated knowledge of emerging marketing trends and technologies, continuously seeking opportunities to enhance strategies.
Education
American College of Commerce and TechnologyFalls Church, Virginia
Master of Science: Information Technology
01.2015 - 7 2016
North Gujarat University
Bachelors: Business Administration
07.2007 - 3 2010
University of BedfordshireLuton
Masters: Business Administration from Digital Marketing
05/2023 - 06/2024
Gujarat Technological UniversityAhmedabad
Masters: Masters of Business Administration (Marketing)
07/2010 - 05/2012
Skills
- Social Media Strategy
- Team Leadership
- Brand Awareness Campaigns
- Budget Management
- Stakeholder Management
- Strategic Planning and Execution
- Brand Management
- Customer Service
- Customer relations
- Product knowledge
- Attention to Detail
- Strategic Planning
- Cash handling
- Complaint management
Timeline
Customer Service Supervisor
Euro Car Parts
07.2023 - Current
Client Service Executive
cFirst Background Checks
01.2021 - 05.2023
Customer Support Assistant
North End Supermarket
08.2017 - 01.2020
American College of Commerce and Technology
Master of Science: Information Technology
01.2015 - 7 2016
Marketing executive
Asian Tenders
07.2012 - 07.2014
North Gujarat University
Bachelors: Business Administration
07.2007 - 3 2010
University of Bedfordshire
Masters: Business Administration from Digital Marketing
05/2023 - 06/2024
Gujarat Technological University
Masters: Masters of Business Administration (Marketing)
07/2010 - 05/2012
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