Daanyaal Mehmood
Oxford
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
5
5
years of professional experience
Work History
Electrical apprentice
JTL
Oxford
07.2021 - 02.2024
- Installed, examined and repaired electrical wiring systems in different settings.
- Performed preventative maintenance tasks for minimised electrical disruptions.
- Carried out reactive maintenance and repairs in time-critical environments.
- Prepared wiring, fixtures and fittings to exact project requirements.
- Demonstrated knowledge of safety protocols and industry best practices.
- Reviewed wiring and circuit diagrams to determine sequences and methods of operation.
- Collaborated with team members to accomplish projects.
- Documented completed work to company standards.
- Reviewed wiring and circuit diagrams to effectively determine sequences and methods of operation.
- Used measurement instruments and precision tools to deliver exact specifications.
- Supported team members to deliver high-quality workmanship.
- Set up electrical switchboards to exact system specifications.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Applied positive customer service approach to increase satisfaction levels.
Waiter
Chick n Grill
Banbury
01.2019 - 05.2021
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Accurately took orders, making menu recommendations as appropriate.
- Stayed up to date on menu changes to accurately answer customer queries.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Education
GCSEs - Maths, English, Science, P.E, Drama, I.T, R.E
Oxford spires academy
Oxford08.2018
Skills
- Microsoft Office Suite
- Customer-focused
- Problem-solving
- Communication skills
- Resilience
- Upselling expertise
Timeline
Electrical apprentice
JTL
07.2021 - 02.2024
Waiter
Chick n Grill
01.2019 - 05.2021
GCSEs - Maths, English, Science, P.E, Drama, I.T, R.E
Oxford spires academy
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