Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic
DAAN DE BRUIN

DAAN DE BRUIN

Nieuwveen,The Netherlands

Summary

Accomplished professional with extensive expertise in project management, logistics operations, and supply chain management. Demonstrates a strong entrepreneurial mindset and excels in service delivery and contract negotiations. Proficient in Power BI and ERP systems, with a proven track record of innovative problem-solving and leadership development. Adept at enhancing customer satisfaction through effective communication skills and empathy in customer and internal relationships. Committed to driving results through data analysis, financial budgeting, and commercial awareness.


Offering strong leadership and problem-solving skills, combined with background in team management and customer service. Knowledgeable about developing strategies to enhance operational efficiency and customer satisfaction. Ready to use and develop communication, team-building, and strategic planning skills.

Overview

14
14
years of professional experience
7
7
years of post-secondary education

Work history

Head of Service UK

Lamboo Medical
, EMEA & UK
06.2021 - Current
  • Managing service delivery processes to ensure stringent quality assurance standards.
  • Oversaw customer interactions, maintaining high satisfaction levels across the world.
  • Implemented KPI's to integrate International third-party services, improving overall functionality.
  • Fostered collaboration among internal stakeholders, reducing faults and improving project results.
  • Improved morale with effective team building activities.
  • Directed process improvements that eliminated operational bottlenecks.
  • Identified service gaps and developed strategic plans to enhance offerings.
  • Resolved issues promptly, boosting customer satisfaction and increasing EBITDA by over 400% in three years with the team.
  • Created comprehensive project plans for effective execution involving all stakeholders.
  • Managed client negotiations to achieve mutually beneficial outcomes for all parties.
  • Demonstrated leadership skills for increased team efficiency.

Operations Manager

Burgers Carrosserie
Aalsmeer, The Netherlands
01.2018 - 04.2021
  • Coached and developed workshop and office staff comprising 60 FTE and 15 FTE flexible workers.
  • Oversaw entire operational processes for new construction projects.
  • Managed 35 active new construction projects, ensuring timely execution.
  • Member of the board
  • Served as primary contact for clients, internal sales, customers, finance and key suppliers.
  • Optimised production processes, achieving a 15% reduction in lead times and 10% reducing in costs.
  • Implemented High Performance Leadership techniques to enhance team capabilities.
  • Led standardisation initiatives to improve operations for mass production.
  • Enhanced decision-making process by creating dashboards using PowerBI.

Logistics Coordinator

Heineken
Amsterdam, The Netherlands
01.2016 - 02.2018
  • Optimised order picking processes, achieving 10% reduction in lead times and 20% decrease in safety incidents.
  • Managed facilities across various projects to enhance operational efficiency.
  • Served as primary contact for internal and external complaints, ensuring effective resolutions for all stakeholders.
  • Coordinated weekend operations for truck drivers and warehouse personnel.
  • Managed internal key stakeholder relationships for strategic partnerships.

Various

various
, The Netherlands
11.2011 - 01.2018
  • Driving lease car pick-ups and deliveries across The Netherlands.(part-time,six months)
  • Selling products to customers at local sports store while overseeing partly the warehouse stock. (part-time, three years)
  • Served as cashier at supermarket, ordering goods and supervising shelf stackers. (part-time, for two and a half year)

Education

Bachelor of Business Administration - Logistics Management

Amsterdam University of Applied Sciences
Amsterdam
09.2014 - 06.2018

Diploma of Higher Education - Entrepreneurship retail

MBO Rijnland
Alphen aan den Rijn
09.2011 - 07.2014

Skills

  • Project management and process optimisation
  • Service delivery and contract negotiations
  • Team collaboration & Team player
  • Trustworthy
  • Logistics operations expertise
  • Commercial relationship management
  • Entrepreneurial mindset
  • Eager to learn
  • 3PL relationship management
  • Assertive
  • Supply chain management
  • Power BI and ERP knowledge
  • Negotiation expertise
  • Data analysis and insights
  • Sales & service gap identification
  • Leadership development
  • Innovative problem-solving
  • Empathy in customer & internal relations
  • Customer satisfaction strategies
  • Results-oriented approach
  • Stakeholder relationship building

Affiliations

  • Gym work outs
  • Stand Up Paddling
  • Travelling


Timeline

Head of Service UK

Lamboo Medical
06.2021 - Current

Operations Manager

Burgers Carrosserie
01.2018 - 04.2021

Logistics Coordinator

Heineken
01.2016 - 02.2018

Bachelor of Business Administration - Logistics Management

Amsterdam University of Applied Sciences
09.2014 - 06.2018

Various

various
11.2011 - 01.2018

Diploma of Higher Education - Entrepreneurship retail

MBO Rijnland
09.2011 - 07.2014
DAAN DE BRUIN