DAAN DE BRUIN
Nieuwveen,The Netherlands
Summary
Accomplished professional with extensive expertise in project management, logistics operations, and supply chain management. Demonstrates a strong entrepreneurial mindset and excels in service delivery and contract negotiations. Proficient in Power BI and ERP systems, with a proven track record of innovative problem-solving and leadership development. Adept at enhancing customer satisfaction through effective communication skills and empathy in customer and internal relationships. Committed to driving results through data analysis, financial budgeting, and commercial awareness.
Offering strong leadership and problem-solving skills, combined with background in team management and customer service. Knowledgeable about developing strategies to enhance operational efficiency and customer satisfaction. Ready to use and develop communication, team-building, and strategic planning skills.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work history
Head of Service UK
Lamboo Medical
, EMEA & UK
06.2021 - Current
- Managing service delivery processes to ensure stringent quality assurance standards.
- Oversaw customer interactions, maintaining high satisfaction levels across the world.
- Implemented KPI's to integrate International third-party services, improving overall functionality.
- Fostered collaboration among internal stakeholders, reducing faults and improving project results.
- Improved morale with effective team building activities.
- Directed process improvements that eliminated operational bottlenecks.
- Identified service gaps and developed strategic plans to enhance offerings.
- Resolved issues promptly, boosting customer satisfaction and increasing EBITDA by over 400% in three years with the team.
- Created comprehensive project plans for effective execution involving all stakeholders.
- Managed client negotiations to achieve mutually beneficial outcomes for all parties.
- Demonstrated leadership skills for increased team efficiency.
Operations Manager
Burgers Carrosserie
Aalsmeer, The Netherlands
01.2018 - 04.2021
- Coached and developed workshop and office staff comprising 60 FTE and 15 FTE flexible workers.
- Oversaw entire operational processes for new construction projects.
- Managed 35 active new construction projects, ensuring timely execution.
- Member of the board
- Served as primary contact for clients, internal sales, customers, finance and key suppliers.
- Optimised production processes, achieving a 15% reduction in lead times and 10% reducing in costs.
- Implemented High Performance Leadership techniques to enhance team capabilities.
- Led standardisation initiatives to improve operations for mass production.
- Enhanced decision-making process by creating dashboards using PowerBI.
Logistics Coordinator
Heineken
Amsterdam, The Netherlands
01.2016 - 02.2018
- Optimised order picking processes, achieving 10% reduction in lead times and 20% decrease in safety incidents.
- Managed facilities across various projects to enhance operational efficiency.
- Served as primary contact for internal and external complaints, ensuring effective resolutions for all stakeholders.
- Coordinated weekend operations for truck drivers and warehouse personnel.
- Managed internal key stakeholder relationships for strategic partnerships.
Various
various
, The Netherlands
11.2011 - 01.2018
- Driving lease car pick-ups and deliveries across The Netherlands.(part-time,six months)
- Selling products to customers at local sports store while overseeing partly the warehouse stock. (part-time, three years)
- Served as cashier at supermarket, ordering goods and supervising shelf stackers. (part-time, for two and a half year)
Education
Bachelor of Business Administration - Logistics Management
Amsterdam University of Applied Sciences
Amsterdam 09.2014 - 06.2018
Diploma of Higher Education - Entrepreneurship retail
MBO Rijnland
Alphen aan den Rijn 09.2011 - 07.2014
Skills
- Project management and process optimisation
- Service delivery and contract negotiations
- Team collaboration & Team player
- Trustworthy
- Logistics operations expertise
- Commercial relationship management
- Entrepreneurial mindset
- Eager to learn
- 3PL relationship management
- Assertive
- Supply chain management
- Power BI and ERP knowledge
- Negotiation expertise
- Data analysis and insights
- Sales & service gap identification
- Leadership development
- Innovative problem-solving
- Empathy in customer & internal relations
- Customer satisfaction strategies
- Results-oriented approach
- Stakeholder relationship building
Affiliations
- Gym work outs
- Stand Up Paddling
- Travelling
Timeline
Head of Service UK
Lamboo Medical
06.2021 - Current
Operations Manager
Burgers Carrosserie
01.2018 - 04.2021
Logistics Coordinator
Heineken
01.2016 - 02.2018
Bachelor of Business Administration - Logistics Management
Amsterdam University of Applied Sciences
09.2014 - 06.2018
Various
various
11.2011 - 01.2018
Diploma of Higher Education - Entrepreneurship retail
MBO Rijnland
09.2011 - 07.2014