Samiha Islam
Summary
Dynamic and results-driven professional with a strong foundation in business administration and customer service, bringing a proven ability to optimise operations and deliver exceptional client experiences. Skilled in managing end-to-end administrative processes, improving efficiency, and supporting business growth through strategic problem-solving and meticulous attention to detail. Adept at building strong relationships with stakeholders, fostering collaboration, and ensuring seamless service delivery in fast-paced environments. Highly proficient in Microsoft Office Suite and digital platforms, with a passion for leveraging technology to enhance organisational performance. Committed to continuous professional development and contributing to innovative, inclusive, and customer-focused organisations.
Overview
3
3
years of professional experience
Work history
Business Administrator
SWZN Collections
02.2023 - Current
- Oversaw the seamless day-to-day operation of an e-commerce platform specialising in Asian and modest fashion, ensuring efficiency and customer satisfaction.
- Managed stock control and order processing with accuracy and speed, maintaining optimal inventory levels and timely fulfilment.
- Supported sales and marketing initiatives by coordinating administrative tasks and contributing to promotional activities.
- Analysed sales and operational data to identify trends, inform decision-making, and implement process improvements.
- Maintained accurate records and compliance documentation, ensuring adherence to company policies and regulatory standards.
- Delivered high standards of accuracy and attention to detail across all administrative functions, contributing to overall business performance.
Brand Ambassador
Infinity Marketing
London
06.2025 - 07.2025
- Delivered marketing campaigns in line with corporate strategy, ensuring consistent brand messaging across multiple platforms.
- Represented RNIB (Royal National Institute of Blind People) in a fundraising initiative to support blind children, engaging the public to raise awareness and secure donations.
- Distributed promotional materials and samples at events to increase brand visibility and customer interaction.
- Enhanced customer engagement through interactive marketing strategies, contributing to campaign success.
Temporary sales assistant
Sports Direct
11.2022 - 02.2023
- Delivered exceptional customer service in a high-volume retail environment during the peak Christmas trading period.
- Assisted customers with product selection, ensuring a positive shopping experience and driving repeat business.
- Managed stock replenishment and processed footwear orders efficiently, maintaining accuracy under pressure.
- Maintained visual merchandising standards across footwear and clothing departments to maximise product appeal.
- Organised stockrooms and sales floors to ensure products were correctly displayed and easily accessible.
- Collaborated with team members to achieve sales targets and maintain smooth store operations during peak demand.
Customer service advisor
Thunderbird - Westfield Stratford
06.2022 - 09.2022
- Provided friendly and helpful customer service at the front of the store, taking orders and assisting customers.
- Kept essential items stocked and ensured the teller line ran smoothly.
- Handled customer questions and complaints in a calm and helpful way.
- Worked quickly and efficiently in a fast-paced environment, multitasking across different areas of the store.
- Helped prepare and serve food and drinks to customers.
Education
BTEC - Business Studies Level 2 and 3
Newvic college
9 GCSE’s - Including English and Maths
Plashet School
Skills
- Customer Service: Delivering exceptional service to both internal and external clients
- Communication: Clear and effective communication with colleagues and stakeholders
- Problem-Solving: Identifying issues and finding practical solutions
- Time Management: Prioritising tasks and meeting deadlines
- Teamwork: Collaborating effectively with colleagues to achieve shared goals
- Organisation: Managing tasks, time, and resources efficiently
- Attention to Detail: Meticulous handling of documents and data
- Technical Proficiency: Competent in using office software and relevant tools
- Adaptability: Flexible and able to adjust to changing priorities
- Record Keeping: Maintaining accurate and organised record
Languages
Bengali
Native
Urdu
Beginner
Affiliations
- An active and creative individual who enjoys reading and exploring new ideas. Passionate about sports, regularly playing football, basketball, and padel as part of a local club. Actively involved in the community through volunteering at charity fundraisers and local events, helping to organise and structure activities such as bake sales and art stalls to support good causes. Enjoys creative pursuits that encourage innovation and self-expression.
References
References available upon request.
Timeline
Brand Ambassador
Infinity Marketing
06.2025 - 07.2025
Business Administrator
SWZN Collections
02.2023 - Current
Temporary sales assistant
Sports Direct
11.2022 - 02.2023
Customer service advisor
Thunderbird - Westfield Stratford
06.2022 - 09.2022
BTEC - Business Studies Level 2 and 3
Newvic college
9 GCSE’s - Including English and Maths
Plashet School
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