EDWARD GARCÍA HURTADO
London
Summary
From starting as Front of House Receptionist to leading the team as Front of House Team Leader at art'otel London Hoxton, I'm known for stepping up, taking risks, and delivering results with minimal supervision. Skilled in resolving guest issues, and ensuring smooth service delivery, I thrive in dynamic environments and am always proactive in tackling new challenges. Ready to bring leadership, problem-solving skills, and independent work ethic to the Night Duty Manager role, ensuring seamless overnight operations and an exceptional guest experience.
Overview
9
9
years of professional experience
Work history
Front of house Team Leader
art'otel London Hoxton
London
03.2024 - 08.2025
- Lead daily operations at front desk, including overseeing shift audits: Credit limits, no-shows tracker, guest satisfaction and daily handovers; taking timely actions to resolve discrepancies.
- Ensured consistency in standards and procedures, providing coaching and supporting Front Office team, as well as delivering training to new staff maintaining high standards.
- Actively manage guest complaints and operational challenges, lobby checks, room readiness and consistently resolving issues autonomously, only escalating when necessary, ensuring guest satisfaction and operational efficiency.
- Coordinate closely with Housekeeping to coordinate room moves, group bookings, and VIP arrivals. Oversee pending tasks, ensuring clear communication and seamless handovers to Duty Managers for ongoing operational continuity.
Front of house receptionist
art'otel London Hoxton
London
02.2024 - 02.2025
- Joined during pre-opening phase, supporting initial setup, system testing and SOP implementation. Recognized for reliability, adaptability and attention to detail leading to promotion to Team Leader.
- Nominated as art'otel art'print inspirator for leadership in inspiring creativity, fostering collaboration within team, and improving us to bring company's vision to life in every guest interaction.
- Proactively handled guest complaints, prioritizing guest satisfaction and service recovery.
- Embodied company values through friendly and reliable customer service and Identified VIP visitors and adapted customer service style accordingly.
- Monitored and adjusted stock levels to meet forecasted demand.
Billing Controller
Insurance Information Services, Inc
Tucson, AZ
01.2021 - 01.2024
- As Billing Controller at FIS.com, play pivotal role in managing and optimizing billing and invoicing processes within organization.
- Ensured accurate and timely billing while maintaining financial compliance.
- Handled tax, invoicing and budget information efficiently through QuickBooks app.
- Oversaw cost lines of P&L, managing staff costs, rent and overheads for optimal financial performance.
Assistant Manager
Promotora Turistica Casa de la Cruz S.A.S
Cartagena
01.2020 - 12.2020
- Enhanced efficiency and service delivery, leading to 20% sales increase.
- Delegated tasks to team members efficiently improving overall productivity and conducted team training to ensure guest safety and enhanced overall experience.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Created positive work environment, resulting in higher employee morale.
- Increased team cohesion by implementing regular feedback sessions.
- Fostered high-performing environment to drive productivity and quality and reported on team performance to higher leadership, proactively offering action for areas of improvement.
Receptionist
Maloka, Inc.
Cartagena
01.2017 - 12.2020
- Cultivated passion for delivering exceptional guest experiences, enhancing skills in guest interaction and reservation management.
- This role underscored importance of effective communication and problem-solving in fast-paced setting, with commitment to guest satisfaction contributing to notable increase in overall satisfaction.
- Oversaw office supply orders and replenished stock for staff use.
- Managed scheduling to ensure smooth operations in office.
- Filed documents systematically, improving ease of access to critical information.
- Improved customer satisfaction by managing complaints effectively.
Education
National Diploma - International Business
Politecnico De Colombia
Bogotá DC 02.2017 - 11 2017
Business administration - Business
Universidad Del Rosario
Bogotá DC 08.2011 - 1 2015
Skills
- Pre-Opening & Operational Development
- Problem and conflict resolution skills
- Strategic thinking
- Resilience in High-Stress Situations
- Personable and outgoing
- Adaptability and flexibility
- Engaging personality
Timeline
Front of house Team Leader
art'otel London Hoxton
03.2024 - 08.2025
Front of house receptionist
art'otel London Hoxton
02.2024 - 02.2025
Billing Controller
Insurance Information Services, Inc
01.2021 - 01.2024
Assistant Manager
Promotora Turistica Casa de la Cruz S.A.S
01.2020 - 12.2020
National Diploma - International Business
Politecnico De Colombia
02.2017 - 11 2017
Receptionist
Maloka, Inc.
01.2017 - 12.2020
Business administration - Business
Universidad Del Rosario
08.2011 - 1 2015
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