Summary
Overview
Work History
Education
Skills
Training
Technological Proficiencies
Timeline
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Swathykrishna Divin

Sheffield

Summary

Enthusiastic IT professional with 2+ years of experience in IT support, system administration, and cloud technologies, now transitioning into cloud operations. Skilled in Microsoft 365, Azure, automation, and monitoring tools, with proven expertise in troubleshooting, environment builds, and process improvement. Passionate about cloud computing, SaaS operations, and platform reliability. Seeking to contribute to MHR’s Cloud Operations team by leveraging problem-solving skills, scripting knowledge, and hands-on IT experience to support real-world SaaS platforms and automation.

Overview

5
5
years of professional experience

Work History

Cloud support Assistant

Futuretech Info Vision Ltd
08.2024 - Current
  • Monitored Azure-hosted environments and responded to real-time alerts, ensuring high availability of services.
  • Assisted with environment builds, tenant database copies, and feature enablement for SaaS applications.
  • Supported performance monitoring through Azure Monitor and Application Insights, escalating issues to senior engineers.
  • Contributed to automation scripts (PowerShell, Azure CLI) to reduce manual workload and streamline recurring tasks.
  • Participated in incident response, DR simulations, and post-incident reviews, gaining hands-on experience in SaaS operations.
  • Managed access control and auditing activities in Microsoft 365 and Azure AD, maintaining compliance and security.
  • Improved and maintained runbooks, process documentation, and monitoring dashboards to support operational excellence.

IT Support Engineer

EApps Global
06.2023 - 05.2024
  • Company Overview: UX Bridge
  • Provided helpdesk and 2nd line support for software, hardware, and networking incidents.
  • Built and configured PCs, laptops, and peripheral devices, ensuring readiness for end-users.
  • Assisted with network troubleshooting, configuration, and maintenance.
  • Maintained ICT documentation, including standard operating procedures and user guides.
  • Escalated complex issues to higher-tier support while ensuring all relevant documentation and diagnostics were accurately captured for faster resolution.
  • Assisted users with Office 365 applications, email configuration, and password resets, ensuring seamless communication across departments.
  • Supported Active Directory tasks including user creation, permission management, group policies, and account lockouts, helping maintain secure and organized access control.
  • Handled Windows OS and application installations, updates, and patches, ensuring all systems were up to date and protected against vulnerabilities.
  • Maintained accurate records of issues, resolutions, and procedures in the IT knowledge base, helping streamline future troubleshooting processes.
  • UX Bridge

L1 Support Engineer

Jazz Solutions
12.2020 - 07.2022
  • Company Overview: India
  • Delivered 1st line support for 50+ end-users, resolving incidents related to hardware, software, and networking.
  • Installed, configured, and maintained Windows OS, Office 365, and business-critical applications.
  • Supported system backups, restores, and security updates to safeguard company data.
  • Assisted with Hyper-V virtual machine setup for development and testing environments.
  • Managed IT asset tracking, ensuring hardware/software compliance.
  • Supported IT asset management by tracking hardware/software inventory and coordinating repairs or upgrades.
  • Provided remote support using tools like TeamViewer and AnyDesk to resolve technical issues for offsite employees.
  • Configured and troubleshot printers, scanners, and other peripherals, minimizing workflow interruptions.
  • India

Education

Master of Science - IT Management

Sheffield Hallam University

Bachelor of Technology - Computer Science & Engineering

University Of Calicut

Diploma - Computer Science & Engineering

Technical Board

Skills

  • Microsoft Azure
  • Azure Monitor
  • App Insights
  • PowerShell
  • Bash
  • Automation of routine IT tasks
  • Runbook documentation
  • Microsoft 365 administration
  • Tenant management
  • SharePoint builds
  • DB backups
  • Migrations
  • Hardware Builds
  • Installation
  • Maintenance
  • IT Asset Management
  • Documentation
  • Active Directory
  • Azure AD
  • MFA
  • Permissions
  • Networking
  • TCP/IP
  • DNS
  • DHCP
  • LAN/WAN
  • Software Installation
  • Configuration
  • Upgrades
  • ITSM tools
  • User Access Management
  • Threat Monitoring
  • On-Site Technical Support
  • Remote Technical Support
  • Strong organization
  • Professionalism and etiquette
  • Fast learner
  • Teamwork and collaboration
  • Multitasking and time management
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities

Training

  • Microsoft Certified Solution Expert
  • CISCO Certified Network Associate
  • Microsoft Azure
  • Microsoft 365 Office

Technological Proficiencies

Windows 2008/2012/2016/2019/2022, Windows 10/ Windows 11, Hyper V Replication, Virtual Network and VM, Office 365, MS Exchange server, NAS/RAID, System state backup, Symantec endpoint, MacAfee-set, Esset, TCP/IP/UDP, Subnetting, Routing, Switching, Installation, Configuration, Replication, Group Policies, Microsoft Azure, MS SQL, MySQL, PostgreSQL (Basic Exposure), ISO27001 ISMS, NTFS Permissions, Antivirus Management

Timeline

Cloud support Assistant

Futuretech Info Vision Ltd
08.2024 - Current

IT Support Engineer

EApps Global
06.2023 - 05.2024

L1 Support Engineer

Jazz Solutions
12.2020 - 07.2022

Bachelor of Technology - Computer Science & Engineering

University Of Calicut

Diploma - Computer Science & Engineering

Technical Board

Master of Science - IT Management

Sheffield Hallam University

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Swathykrishna Divin