D Martin
Helensburgh,Argyll & Bute
Summary
Since leaving my career as a midwife, I have relocated to Scotland with my young family and am looking for a new challenge and area of work. I am flexible, motivated and hard working; I pride myself on doing a job well and exceeding expectations. I am a fast learner and keen for a new challenge.
Overview
14
14
years of professional experience
Work history
Administrative officer
Queen Elizabeth Hospital
Glasgow
06.2024 - 10.2025
- Prioritised tasks for timely completion of projects, managing own time and competing demands with ease
- Responded promptly to emails, letters and phone calls; facilitated seamless external communication.
- Managed queries in person, by phone and via email with exceptional customer care.
- Met deadlines on admin tasks to minimise disruption to colleagues and workflows.
- Secured data and documents to maintain confidentiality according to company and regulatory standards.
Support Services Team Leader
Blood Cancer UK
London
05.2018 - 02.2021
- Supported team by demonstrating respect and willingness to provide support as needed, and train new members of staff .
- Handled & recorded high-volume telephone and email enquiries with professionalism.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Wrote reports outlining project progress and results.
Advocate
The Havens, Kings College Hospital NHS Trust
London
03.2017 - 03.2018
- Provided practical and emotional support to service users during day to day operations, answering phone calls and emails, and providing face to face advocacy and support.
- Working with medical and police staff to ensure evidence was collected, labelled and stored correctly and in accordance with local guidance
- Adapting to needs of the service by providing medical examination care & support when needed as part of round the clock care, being present and adaptable to change
- Maintained accurate client notes, ensuring they are legible, understandable and client confidentiality is maintained
- Participated in weekly staff & safeguarding meetings, ensuring holistic assessment is undertaken and needs of users are prioritised
Midwife
Lewisham & Greenwich NHS Trust
London
09.2014 - 03.2017
- Provided compassionate care for pregnant women during pregnancy, labour, birth and postnatal periods, working effectively with other members of midwifery & obstetric service to ensure needs of women and families are met
- Evaluated, updated and documented patient information according to changes in condition to optimise patient care & record keeping.
- Maintained own professional development by attending study days and conferences, reading published reports and keeping abreast of latest research and practice developments
Maternity Support Worker
NHS Professionals
London
09.2011 - 09.2014
- Performed and documented clinical observations such as temperature, pulse, respiration rate, blood pressure and oxygen saturation levels.
- Closely monitored changes in mother or baby's condition, reporting to midwife or doctor as appropriate.
- Kept personal development and mandatory training up-to-date, requesting additional training as required for enhanced care provisions.
- Proactively supported breastfeeding and bottle-feeding mothers, providing helpful guidance and advice to optimise those choices.
- Maintained consistently safe environment, ensuring all clinical areas were kept spotlessly clean and tidy.
- Supported midwives in providing compassionate clinical care to women in labour, during delivery and postnatally.
Education
Bachelor of Science - Midwifery
London South Bank University
London09.2014
Skills
- Exceptional telephone etiquette
- Excellent record keeping & written skills
- Empathetic & attentive listener
- Detail-orientated
- Strong communicator
- Excellent interpersonal skills
- Supportive leadership
Timeline
Administrative officer
Queen Elizabeth Hospital
06.2024 - 10.2025
Support Services Team Leader
Blood Cancer UK
05.2018 - 02.2021
Advocate
The Havens, Kings College Hospital NHS Trust
03.2017 - 03.2018
Midwife
Lewisham & Greenwich NHS Trust
09.2014 - 03.2017
Maternity Support Worker
NHS Professionals
09.2011 - 09.2014
Bachelor of Science - Midwifery
London South Bank University