Donatas Fabijonavicius
Head Waiter
Okehampton
Summary
Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Dependable detail-oriented team player with strong organizational skills successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Head Waiter
Mill End Hotel
Chagford, Devon
05.2022 - Current
- Monitored dining room for seating availability as well as service, safety, and well-being of guests.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Prepared specialty desserts for customers for special occasions.
- Greeted new customers, discussed specials, and took drink orders.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Stayed up-to-date on menu changes to help customers make food choices.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Bussed and reset tables to keep dining room and work areas clean.
- Supervised server staff and simultaneously served personal section of tables.
Delivery Courier
Venipak
Siauliai, Lithuania
10.2021 - 05.2022
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Followed company policies and procedures during shift.
- Drove safely at all times to avoid accidents and harm.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Collected payments from customers for packages delivered and provided receipt to use as proof of transaction.
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Utilized GPS navigation systems to navigate faster routes.
- Verified package information to check for accuracy and completeness.
- Contacted customers to confirm delivery details and locations.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Delivered packages to customer doorsteps and business offices.
Assistant Restaurant Manager
Summer Lodge Hotel
Evershot, Dorset
03.2015 - 10.2019
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Managed team of up to 10 restaurant staff, maintaining exceptional customer service and quality standards.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Poker Dealer
Casino Tornado
Siauliai, Lithuania
05.2014 - 10.2014
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Answered players questions and resolved disputes to provide excellent customer service.
- Monitored game for potential security risk to protect operation and players.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Learned and followed company procedures to maintain consistency and standards.
- Assisted players with placing bets, educating on game rules to increase understanding.
Education
Bachelor - Transport Logistic Technologies
09.2011 - 07.2014
Skills
Menu presentation
Order accuracy
Accurate money handling
Quality control
Bar terminology
To-go order preparation
Food station setup
Guest seating arrangements
Wine service
Cash handling
Compliance standards
Safe food handling
Timeline
Head Waiter - Mill End Hotel
05.2022 - Current
Delivery Courier - Venipak
10.2021 - 05.2022
Assistant Restaurant Manager - Summer Lodge Hotel
03.2015 - 10.2019
Poker Dealer - Casino Tornado
05.2014 - 10.2014
Siauliai College - Bachelor, Transport Logistic Technologies
09.2011 - 07.2014