Czarra Pamela Jacinto
IT Analyst
London
Summary
Business and Systems Analyst with over 10 years of experience in supporting and implementing IT solutions across logistics, warehouse operations, and supply chain functions. Expertise in leading full WMS project lifecycles, from requirements gathering and system configuration to UAT, go-live, and post-deployment support, particularly within 3PL and high-demand logistics environments. Proven experience in driving process improvements to enhance operational efficiency and streamline workflows. Strong ability to collaborate with cross-functional teams to deliver scalable and efficient solutions. Proficient in SAP, Oracle/SQL, and various supply chain and WMS systems. Holds a Post-Baccalaureate Diploma in Operations and Supply Chain Management (with distinction). Based in London and fully eligible to work in the UK.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Logistics Systems Analyst
Apple South Asia Pte Ltd
05.2021 - 05.2023
- Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.
- Enhanced system efficiency by identifying and resolving complex technical issues.
- Conducted comprehensive data analysis to identify patterns and trends, informing decision-making processes.
- Collaborated with cross-functional teams to develop innovative solutions for business challenges.
- Assisted in the development of long-term IT strategies aligned with overarching organizational goals.
Systems and Business Analyst
Kerry Logistics
07.2019 - 04.2021
- Delivered end-to-end implementation of WMS solutions and system integrations across various business lines, from requirements gathering to post-go-live support, collaborating with cross-functional teams.
- Improved business processes by analyzing current practices and recommending optimization strategies, such as automation and improvements in process workflows.
- Developed custom scripts to optimize data processing and reduce manual tasks, enhancing efficiency and accuracy.
- Facilitated user training sessions and created documentations to drive adoption of new systems and processes.
Support Analyst
Ceva Logistics
08.2017 - 06.2019
- Provided L2/L3 support for JDA WMS, with a strong focus on infrastructure-related issues including environment monitoring and preventive maintenance to ensure high system availability.
- Executed application upgrades, code deployments, hotfix installations, and rollbacks across production and non-production environments.
- Performed routine server maintenance, managed failovers, and supported disaster recovery and system restore activities.
- Conducted incident analysis and resolution, including executing SQL queries for database-level investigations and root cause analysis.
Product Support Analyst
Infor PSSC, Inc
08.2015 - 08.2017
- Provided support for the Lawson application, ensuring operational continuity across supply chain modules.
- Conducted incident analysis, configuration troubleshooting, and resolution to support supply chain workflows.
- Supported mobile inventory application setup and integration to enable real-time tracking within healthcare environments.
Operations Shift Lead
Hewlett Packard Asia Pacific Hong Kong Ltd
11.2013 - 07.2015
- Managed L2 SAP support, infrastructure changes, and configuration initiatives across IT services.
- Managed stakeholder communication, escalations, and vendor performance as Customer Service and Supplier Manager.
- Delivered infrastructure changes, server migrations, and SAP master data support as Level 2 Specialist.
- Supported knowledge management, configuration, and continuous improvement initiatives across multiple IT domains.
Education
Post Baccalaureate Diploma - Operations And Supply Chain Management
Kwantlen Polytechnic University
Canada01.2025
Bachelor of Science - Chemical Engineering
University of The Philippines
Philippines01.2011
Skills
- Proficient in ERP systems: SAP, Infor/Lawson, WMS
- Database management expertise: Oracle, SQL, Microsoft Access
- Skilled in utilizing data analytics tools including Excel, Power BI, Tableau, and Google Analytics
- Automation scripting with VBS/VBA and Powershell
- Application support expertise
- System upgrade implementation
- Process improvement
- Management of IT systems
- System maintenance
Certification
ITIL v3 Foundation Certified
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Logistics Systems Analyst
Apple South Asia Pte Ltd
05.2021 - 05.2023
Systems and Business Analyst
Kerry Logistics
07.2019 - 04.2021
Support Analyst
Ceva Logistics
08.2017 - 06.2019
Product Support Analyst
Infor PSSC, Inc
08.2015 - 08.2017
Operations Shift Lead
Hewlett Packard Asia Pacific Hong Kong Ltd
11.2013 - 07.2015
Post Baccalaureate Diploma - Operations And Supply Chain Management
Kwantlen Polytechnic University
Bachelor of Science - Chemical Engineering
University of The Philippines
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