Claire Chang
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent ownership and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Executive Lounge Manager
Hilton Singapore Orchard
06.2022 - 07.2024
- Streamlined operations for improved efficiency through staff training and process improvements.
- Fostered a positive working environment that encouraged open communication between employees at all levels of management.
- Conducted regular market research on industry trends, to adapt the offerings quickly stay ahead of competitors.
- Worked closely with other department managers to implement cross-promotional initiatives that benefited both parties involved.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for growth within the company.
- Oversaw maintenance of the physical space, ensuring all equipment was functioning properly and any repairs or upgrades were completed in a timely manner.
- Implemented staff scheduling processes to ensure adequate coverage during peak hours while controlling labor costs.
- Managed inventory levels effectively to reduce waste and maintain optimal stock levels for seamless service delivery.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Assistant Executive Lounge Manager
Hilton Singapore
09.2016 - 12.2021
- Enhanced customer satisfaction by implementing efficient lounge management strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Consulted with managers to organize special events and promotions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Oversaw food preparation and monitored safety protocols.
Front Office Execuive
Hilton Singapore
09.2013 - 09.2016
- Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program
- Receive special requests fro guests and respond appropriately
- To support and assist Executive Lounge Manager and Duty Manager to drive departmental objectives
- Maintain awareness of guests' CRM profiles and specific preference
- Leading as an sample of the team to treat guest personally and recognized as an individual.
Skills
- Guest Interaction
- Service-oriented mindset
- Scheduling and Rostering
- Leadership
- Safety awareness
- Rule Enforcement
Educationhistory
- Minghsin University of Science and Technology - Bachelor of Business Administration Degree in Hotel Management
- Yingge Vocational High school Taiwan -Diploma in Information Management
Awards
- 2015 EXSA - Gold
- 2017 EXSA - Silver
- 2019 EXSA - Gold
Timeline
Executive Lounge Manager
Hilton Singapore Orchard
06.2022 - 07.2024
Assistant Executive Lounge Manager
Hilton Singapore
09.2016 - 12.2021
Front Office Execuive
Hilton Singapore
09.2013 - 09.2016
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