Cyprian Obinna Barnabas
Summary
Experienced in customer support bringing 4+ years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Excellent reputation for resolving customer problems and improving customer satisfaction. Reputation for hard work, attention to detail, and excellent listening skills.
Overview
7
7
years of professional experience
Work History
Customer Support Representative, Post Nl
12.2022 - 07.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Notify customers of packages that can not be delivered and where to collect them.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Customer Support Representative Team Leader
Life Cycle Company
01.2020 - 02.2022
- Managed 15+ employees involved in resolving customers withdrawal issues, questions or complaints professionally.
- Developed and maintain effective working relationship with work colleagues to ensure excellent standards and business objectives.
- Trained, coached, and monitored employees calls for quality standards of the company.
- Resolved internal/external issue and inspired team performance daily and recognized for motivating team members to exceed individual.
Customer Support Representative
Life Cycle Company
09.2018 - 01.2020
- Managed over 150+ incoming calls daily and provide quality service to both local and overseas customers.
- Assisted customers with their withdrawal issues or complaints professionally also following scripts when answering common customer questions.
- Adapted to high-volume customer queries simultaneously through effective multitasking while followed company rules.
- Meeting monthly sales target, lead CRM and call activity KPIs
Sales Representative
Admiral Overseas
01.2016 - 03.2018
- Issued receipts, refunds, credits, or changes and record totals of transactions received and reconcile this with total sales.
- Assisted customers by providing information and resolving their questions or complaints.
- Maximized business potential by providing excellent customer service and ensued client retention.
- Managed customer accounts to secure customer satisfaction and repeat business.
Education
Bachelor Degree - Marketing & Management
Krok University
Kyiv Ukraine 07.2018 - 05/2022
Skills
- Effective communication and leadership skills
- Sales expertise
- positive attitude
- Negotiation and Problem-solving
- Team building & Training
- Patience & Empathy
- Familiarity with CRM systems and practices
Timeline
Customer Support Representative, Post Nl
12.2022 - 07.2023
Customer Support Representative Team Leader
Life Cycle Company
01.2020 - 02.2022
Customer Support Representative
Life Cycle Company
09.2018 - 01.2020
Bachelor Degree - Marketing & Management
Krok University
07.2018 - 05/2022
Sales Representative
Admiral Overseas
01.2016 - 03.2018
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