Hi, I’m
Cynthia Strachan
Bath,Somerset
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated in team-driven environments. Known for excellent customer relations and welcoming attitude.
Overview
22
years of professional experience
3
years of post-secondary education
Work History
Cathay Pacific AirwaysHong Kong
Flight Attendant
01.2003 - 05.2021
Job overview
- Followed company regulations and rules promoting safe environment for both travellers and employees.
- Followed company regulations and rules to promote a safe environment for travellers and employees.
- Served food and beverages to tens to hundreds of passengers per flight, consistently complying with airline health and safety standards.
- Answered passengers' questions and provided solutions to issues when they arose during flights.
- Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes.
- Greeted passengers as they entered the aircraft and showed them to their seats.
- Attended training in customer service, conflict resolution tactics and safety procedures to remain updated with new requirements and procedures.
- Relayed updates and information to passengers after confirming key details with pilot and the Inflight Service Manager.
- Operated in compliance with all airline and aviation regulations, ensuring complete compliance with safety and security procedures.
- Inspected the interior of the aircraft prior to, during and after flights to make sure emergency equipment was in place.
- Attended workshops and training sessions in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Reassured passengers during turbulent flights and during unavoidable delays.
- Maximised storage space by directing passengers in correct ways of stowing luggage in overhead compartments and under seats.
- Increased passenger satisfaction by promptly answering questions and providing solutions to issues arising during flights.
- Lead and motivates team to perform all above duties.
The Spackman GroupHong Kong
Administrative Assistant
03.1999 - 12.2002
Job overview
- Prepared, reviewed and submitted team expense reports.
- Received, sorted and distributed incoming mail.
- Assisted managers in compiling and organising materials for meetings.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Ordered office supplies and researched new deals and suppliers.
- Provided printing, photocopying scanning support to colleagues.
- Screened incoming phone calls and relayed detailed messages.
Education
Island SchoolHong Kong
GCSEs
10.1995 - 06.1998
Skills
- Public speaking
- Clear communication
- Flight regulations
- Food and beverage preparation
- Hospitality
- Pre-flight briefings
- Positive attitude
- Hospitality service expertise
- Interpersonal communications
- Customer service
- Decision-making
- Inventory control
Languages
English
Fluent
Chinese (Cantonese)
Native
Chinese (Mandarin)
Fluent
Timeline
Flight Attendant
Cathay Pacific Airways
01.2003 - 05.2021
Administrative Assistant
The Spackman Group
03.1999 - 12.2002
Island School
GCSEs
10.1995 - 06.1998
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