Travelling
Cynthia Omenogor
Project Manager
Ottawa,
Summary
A dedicated and results-driven professional with over three years of experience as a Project Coordinator and one year of experience in Customer Service. I am passionate about understanding the busniess needs and providing excellent advice and solutions in a fast-paced environment. With proficiency in Microsoft office suite, Jira, Trello, and Data Processing, I am confident in my ability to ensure the smooth execution of any project. I am a quick learner, excellent listener, professional, reliable, and a responsible team player, I am committed to delivering projects on time and providing top-notch customer service.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
BNP Paribas Personal Finance
Birmingham
11.2022 - Current
- Providing exceptional customer service to customers and improved customer experience
- Managed over 60 calls daily
- Ensuring customers receive accurate and helpful information about company's products, services, policies, and procedures.
- Maintaining detailed and accurate customer records and account information
- Collaborating with internal teams such as sales, underwriting, and collections to resolve customer issues and ensure positive customer experiences.
- Investigating and resolving customer complaints and disputes, escalating issues to management as needed.
- Staying up to date with company policies and procedures and following them in all customer interactions.
- Responding to customer inquiries, complaints, and disputes in professionally and in time.
Project Coordinator and Document Controller
Sterling Oil Exploration & Energy Production Company
Lagos
08.2019 - 05.2022
- Coordinated activities for SPM project, Export platform project and River crossing project for 66 km pipeline for gas transportation.
- Kept projects on schedule by managing deadlines and providing administrative support.
- Preparation of reports, minutes of meetings & action logs and distributing them to the relevant department.
- Maintained departmental filing systems and file records such as decision logs and spreadsheets in accordance with company's management procedures .
- Assisted project manager with budget and work planning along side reporting, and monitoring progress of projects
- Assisted with invoice, payment processing and purchase orders.
- Liaised between departments to facilitate communication and keep relevant parties updated on project developments
- Established rapport and engaged with stakeholders to build lasting professional relationships
- Assisted with procurement activites such as sourcing, vetting and managing vendors needed to accomplish project goals.
- Reconciliation of purchase orders to invoices to ensure accuracy
Customer Service Manager
Saturn Home Appliances
Lagos
03.2018 - 03.2019
- Increased sales by 15% by using social media and company website to make sales.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored employees on performance-improvement strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Coordinated daily operations of the business to ensure high team performance and client satisfaction as well as identified new business opportunities/clients
- Implemented company’s goals/objectives and created innovative ways to ensure growth and profitability as well as generated sales and acquired new clients
- Responsible for recruiting, screening, and interviewing employees.
Education
Master of Science - Project Management
University of Northampton
Northampton, United Kingdom 06.2022 - 06.2023
Master of Arts - International Relations
Cyprus International University
Cyprus 09.2014 - 07.2016
Bachelor of Arts - International Relations
Cyprus International University
Cyprus 10.2010 - 07.2014
Skills
Problem Solving
Project Management
Communication Skills
Microsoft Office
Customer Service
Adaptability
Quick Learner
Report preparation
Organizational Skills
Ability To Work Independently
Certification
Agile Product Management
Interests
Reading
Fiction and History.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
BNP Paribas Personal Finance
11.2022 - Current
Master of Science - Project Management
University of Northampton
06.2022 - 06.2023
Agile Product Management
10-2021
Project Coordinator and Document Controller
Sterling Oil Exploration & Energy Production Company
08.2019 - 05.2022
Customer Service Manager
Saturn Home Appliances
03.2018 - 03.2019
Master of Arts - International Relations
Cyprus International University
09.2014 - 07.2016
Bachelor of Arts - International Relations
Cyprus International University
10.2010 - 07.2014