Travelling
Cynthia Omenogor
Project Manager
Ottawa,
Summary
A dedicated and results-driven professional with over three years of experience as a Project Coordinator and one year of experience in Customer Service. I am passionate about understanding the busniess needs and providing excellent advice and solutions in a fast-paced environment. With proficiency in Microsoft office suite, Jira, Trello, and Data Processing, I am confident in my ability to ensure the smooth execution of any project. I am a quick learner, excellent listener, professional, reliable, and a responsible team player, I am committed to delivering projects on time and providing top-notch customer service.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
BNP Paribas Personal Finance
Birmingham
11.2022 - Current
- Providing exceptional customer service to customers and improved customer experience
- Managed over 60 calls daily
- Ensuring customers receive accurate and helpful information about company's products, services, policies, and procedures.
- Maintaining detailed and accurate customer records and account information
- Collaborating with internal teams such as sales, underwriting, and collections to resolve customer issues and ensure positive customer experiences.
- Investigating and resolving customer complaints and disputes, escalating issues to management as needed.
- Staying up to date with company policies and procedures and following them in all customer interactions.
- Responding to customer inquiries, complaints, and disputes in professionally and in time.
Project Coordinator and Document Controller
Sterling Oil Exploration & Energy Production Company
Lagos
08.2019 - 05.2022
- Coordinated activities for SPM project, Export platform project and River crossing project for 66 km pipeline for gas transportation.
- Kept projects on schedule by managing deadlines and providing administrative support.
- Preparation of reports, minutes of meetings & action logs and distributing them to the relevant department.
- Maintained departmental filing systems and file records such as decision logs and spreadsheets in accordance with company's management procedures .
- Assisted project manager with budget and work planning along side reporting, and monitoring progress of projects
- Assisted with invoice, payment processing and purchase orders.
- Liaised between departments to facilitate communication and keep relevant parties updated on project developments
- Established rapport and engaged with stakeholders to build lasting professional relationships
- Assisted with procurement activites such as sourcing, vetting and managing vendors needed to accomplish project goals.
- Reconciliation of purchase orders to invoices to ensure accuracy
Customer Service Manager
Saturn Home Appliances
Lagos
03.2018 - 03.2019
- Increased sales by 15% by using social media and company website to make sales.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored employees on performance-improvement strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Coordinated daily operations of the business to ensure high team performance and client satisfaction as well as identified new business opportunities/clients
- Implemented company’s goals/objectives and created innovative ways to ensure growth and profitability as well as generated sales and acquired new clients
- Responsible for recruiting, screening, and interviewing employees.
Education
Master of Science - Project Management
University of Northampton
Northampton, United Kingdom 06.2022 - 06.2023
Master of Arts - International Relations
Cyprus International University
Cyprus 09.2014 - 07.2016
Bachelor of Arts - International Relations
Cyprus International University
Cyprus 10.2010 - 07.2014
Skills
Problem Solving
Certification
Agile Product Management
Interests
Reading
Fiction and History.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
BNP Paribas Personal Finance
11.2022 - Current
Master of Science - Project Management
University of Northampton
06.2022 - 06.2023
Agile Product Management
10-2021
Project Coordinator and Document Controller
Sterling Oil Exploration & Energy Production Company
08.2019 - 05.2022
Customer Service Manager
Saturn Home Appliances
03.2018 - 03.2019
Master of Arts - International Relations
Cyprus International University
09.2014 - 07.2016
Bachelor of Arts - International Relations
Cyprus International University
10.2010 - 07.2014
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