Cynthia Oji

Developing and implementing strategies, schemes, policies and procedures to ensure the Trust meets legal, national and best practice obligations under the Equality and Diversity agenda.

Being a key member of the Diversity and Equality Steering Group, providing updates and ensuring that the needs and views of the
different staff networks are incorporated.

Developing long-term sustainability plans for the networks and ongoing support for members.

Preparing and delivering relevant reports, documentation and briefing papers to a variety of key internal and external groups ensuring
effective communication and implementation of subsequent actions.

Actively supporting managers in the development and effective delivery of equitable services to meet the needs of diverse groups.

Continually interpreting employment legislation, case law, best practice and Trust policies to advise Managers on appropriate action to
take with regard to employment issues.

Working closely with the Staff Development team to ensure that Diversity and Equality principles and considerations are effectively
embedded into the Trust’s development programmes.

Actively engaging with the NHS Employers Diversity Partners programme on behalf of the Trust and support implementation and
sharing of best practice that is identified as part of this programme.
Pursuing opportunities to strengthen ties and foster collaboration both within the networks and with external organisations.

Promoting and representing the networks through engagement internally and externally.

Leading development and delivery of activities to engage with staff, stakeholders and representative groups and support the delivery of
networks to take forward activity to promote equality, diversity and inclusion.

Linking with local and national equality and diversity networks and agencies, developing effective networks, forums and communication
channels championing the work of the trust.


Producing project plans for the development of the networks.

Providing regular progress reports to the Equality & Diversity Steering Group and other key stakeholders.

Studying to attain the necessary knowledge and training expertise to achieve Trainer level of proficiency to the standard required by
EPIC.

Building, testing and maintaining the EHRS training environment.
Working with a number of other applications and UCLH workflows.
Liaising with and developing relationships with stakeholders from UCLH and EPIC.

Developing and maintaining training materials/policy and procedure documentation.

Coordinating end user training needs for new software releases and updates.

Supporting the evaluation process for courses, including sending out surveys, following up with line managers, and providing feedback
on delegates and maintain learning records.

Participating in out of work (weekends and evenings) during peak periods of the programme such a go live.

Working with the Application Teams to develop and implement the training programme for their application. Inputting into the constant
improvement of the training delivery.

Provided support to end users during the early live period to ensure a smooth transition.

Managing a portfolio of projects which deliver improved services for patients and staff through out UCLH.

Leading the roll out of access and patient administration projects across the Trust.

Programme managing the access and patient administration programme, to ensure delivery of Trust-wide plans to improve services.

Formally linking in with departments who are relevant to the programmes.

Leading the development, implementation and delivery of plans to carry out the programme.

Writing and ensuring SOP's to assist with training within the programme and roll outs of projects within the programme.

Ensuring Trust wide roll out of the programme and adapting the projects accordingly to meet the needs of the Trust.

Setting up Trust wide systems/processes to quantify, monitor and track quality and financial benefits of all projects and escalating any
areas of concern.

Developing and maintaining links with other external stakeholders.
Working closely with medical directors and their teams.

Supporting and motivating staff within the Trust who are involved in the programme.

Producing written reports and evaluations.

Supporting service improvements across the division to deliver a safer, more efficient patient pathway.

Enabling proactive management of clinical capacity to ensure patients are cared for expediently and in line with access targets.

Responsible for collating and overseeing the daily and final bed list submission and producing a weekly summary of the number of
elective admissions planned.

Ensuring accurate records of activity, including cancellations and the reasons for cancellations are maintained.

Daily liaising and visitations of wards for elective patients in the UCH Tower and Westmoreland Street Hospital.

Providing a strong and and effective management of surgical flows across the UCH Tower and Westmoreland Street Hospital.

Providing validation support to pathway coordinators and administration managers.

Providing a strong and effective management of surgical flows across the UCH Tower and Westmoreland Street Hospital.

Accurately recording initiatives to limit the number of cancelled operations on the day of admission or surgery.

Considering demand and capacity for inpatient activity, and undertaking capacity and demand reviews as necessary.

Representing the division with regard to emergency planning and preparedness by attending MAJAX meetings when necessary.

Working with General Managers, Divisional Manager, Matrons, Divisional Clinical Director and Clinical Leads to review services, and
develop strategies and documentation to support potential service developments and projects.

Line management of ward clerks and patient validators.

Dealing with new referrals (processing them to ensure the patient has an appointment within the appropriate waiting time) efficiently.

Audio and copy typing of clinic letters in a timely manner.
Communicating professionally with patients, members of the public, allied health professionals, staff both internally and eternally, over
the telephone and face to face.

Lymphoedema clinic management; ensuring that clinics are maximised to their potential. Ensuring if any cancellations are made, they
are given a new appointment and their initial appointment replaced with another patient on the waiting list.

Being first point of call for all patients, families and other healthcare professionals.

Producing and editing PowerPoint presentations.

Extensive data entry and management for the lymphoedema databases. On both Excell and Access.

Regularly drafting, agreeing and publishing patient information booklets and leaflets.

Writing and publishing protocols.

Organising and attending meetings and minute taking during these meetings.

Organising and creating timetables for students.

Providing annual leave and phone cover.

Accurate typing of complex correspondence/ reports/ minutes using audio and word processing skills.

To handle politely and effectively telephone and written enquiries from patients, GP'S and consultants from other hospitals ans health
agencies.

First line of management to the Clinician's Assisstant.
To ensure that there are systems in place for all referrals to be registered and processed.

To liaise effectively with clinicians and other supporting departments to maximise the efficiency of the administrative service provided to
the full multidisciplinary clinical team.

To co-ordinate PIMS activity, diary management, clinic cancellation and set up for the clinical team.

To ensure that discharge notifications, discharge summaries, clinic letters and all other clinical correspondence is produced in an
accurate and timely fashion, in accordance with Patient Charter standards and in conjunction with the units admin and clerical staff.

To validate all invoices received for goods and services within the teams before forwarding to the Administration Manager for
processing as necessary.

Carrying out general office administration duties (filing, photocopying, faxing, dealing with incoming and outgoing mail).

Prioritising workload.

Working full time in 3 different departments: Critical Care, School of Anaesthesia and Rheumatology.

Duties same as above admin roles.

Working part time during term time and full time (plus overtime) during University summer holidays.

Assisting in the training and ongoing development of Marks and Spencer's sales team.

Close line management of junior and temporary staff members.
Working closely with senior management in developing training plans, evaluating coaching needs, and assessing skill gaps, both for
individuals and the business as a whole.

Providing direction and motivation to junior sales people tp help them achieve high levels of performance.

Head bra fitter for the entire store. This included offering expert advice when supervising the fitting room, helping customers choose the
correct styles and ensuring they fit perfectly.

Ordering products for customers when they were not available in store.
Delivering excellent customer services, ensuring customers leave with a positive impression of the store.

Stock management and visual merchandising.

Using my computer skills, a high level of numeracy, M&S Money and product awareness to provide the best service.

Buying and selling currencies from customers and maintaining financial accuracy.

Providing the customer excellent service so they will buy and sell more currencies and return to the store Bureau.