Cynthia Mireku Danso
Croydon,London
Summary
Dedicated Administrative Professional experienced in managing operations and fostering tenant relations. Enhanced organisational efficiency through effective archiving practices and demonstrated strong communication and problem-solving capabilities. Focused on achieving team success and organisational goals in various supportive roles.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Volunteer Website Team Leader
H2G Cooperative
Croydon
2020.01 - 2026.03
- Implemented project management approach to advance HHSRS initiative within decent home improvement scheme for private tenants, ensuring alignment with team objectives.
- Resolved tenant concerns about housing conditions.
- Organised inspections to facilitate regional housing surveys.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Planned revenue generation strategies designed for growth.
Peer Mentor
Clean Slate
Croydon, London
2025.06 - 2025.11
- Empowered mentees to make informed decisions, evaluate options and weigh risks and benefits to make choices aligned with values and goals.
- Created a safe space for open discussion of academic struggles and personal issues alike, boosting trust between mentor and mentee.
- Addressed sensitive issues for participants, providing a safe space for open communication.
- Facilitated collaborative group study sessions, enhancing peer learning and encouraging academic collaboration.
- Engaged with community youth and elderly individuals in various supportive activities.
- Assisted individuals in creating joyful experiences through engaging activities.
Church Secretary and Coordinator
Local Church
Croydon, London
2025.01 - 2025.03
- Coordinated activities and roles across departments, facilitating seamless operations within the church.
- Handled administrative tasks, freeing up time for senior staff members.
- Streamlined team communication by implementing effective coordination strategies.
- Managed multiple projects, ensuring organisation and efficiency.
- Facilitated cross-departmental meetings for improved collaboration efforts.
- Participated in church committee meetings to discuss community initiatives.
Housing Enforcement Assistant
Croydon Council
Croydon
2024.01 - 2024.12
- Liaised with relevant parties through appropriate communication channels to ensure clarity.
- Handled confidential information, maintaining discretion and integrity.
- Applied problem-solving skills to resolve challenges and prioritise workload effectively.
- Filed physical and digital documents, prioritising accessibility and data accuracy.
- Supported staff with administrative tasks, enhancing team efficiency.
- Facilitated playtime activities for children
SEN Teaching Assistant
Future Education
Croydon, London
2021.01 - 2022.12
Coordinator (Administrator)
Optivo Housing
Croydon
2019.01 - 2020.11
- Coordinated scheduling and logistics for large-scale events, ensuring streamlined execution.
- Facilitated team meetings to ensure alignment on progress and resolve issues promptly.
- Collaborated across departments for strategic planning purposes.
- Mediated conflicts within team to foster a collaborative and positive work environment.
- Implemented digital filing system, improving document retrieval speed and accessibility.
- Negotiated contracts with suppliers, securing favourable terms.
Community Builder Connector Best Start
Croydon Council
Croydon, London
2017.02 - 2018.02
- Launched community programmes to provide vital services for individuals in need.
- Developed strategic partnerships with local businesses to enhance community initiatives.
- Built a strong neighbourhood network, resulting in increased collaboration amongst residents.
- Liaised with local media outlets for positive representation of the community's achievements and events.
Education
Diploma - Education and Training
London School of Academic
Rainham, East London 2021.09 - 2022.07
Level 1 & 2 - Business Administration
Strive Professional
Croydon 2021.01 - 2022.07
Level 1 & 2 - English Language
Rapid Improvement
Mitcham 2022.07 - 2022.08
Skills
- MS Excel
- MS Word
- Administrative Operations
- Archiving
- Complex Problem Solving
- Excellent communication skills
- Accepting responsibility
- Tenant Relations
- Supporting Youth and Elderly
- Teamwork
LANGUAGES
English (Upper Intermediate (B2))
French (Elementary (A2))
REFERENCES
- Lorraine, Podiephatshwa, Former Community Project Builder, lorraine-p@hotmail.com, Croydon Community Builder
- Chiho, Sharp, Line Manager, chiho.sharp@cleanslateltd.co.uk, 07395836052, Clean Slate
INTERESTS
watching movies and Travelling, Singing
Timeline
Peer Mentor
Clean Slate
2025.06 - 2025.11
Church Secretary and Coordinator
Local Church
2025.01 - 2025.03
Housing Enforcement Assistant
Croydon Council
2024.01 - 2024.12
Level 1 & 2 - English Language
Rapid Improvement
2022.07 - 2022.08
Diploma - Education and Training
London School of Academic
2021.09 - 2022.07
Level 1 & 2 - Business Administration
Strive Professional
2021.01 - 2022.07
SEN Teaching Assistant
Future Education
2021.01 - 2022.12
Volunteer Website Team Leader
H2G Cooperative
2020.01 - 2026.03
Coordinator (Administrator)
Optivo Housing
2019.01 - 2020.11
Community Builder Connector Best Start
Croydon Council
2017.02 - 2018.02