Cynthia Ginigeme
Sheffield
Summary
Enthusiastic professional with foundational experience in business management, customer service, administration, marketing, and sales. Demonstrates potential in team leadership, operational efficiency, and growth in dynamic environments. Developing skills in strategic planning, customer satisfaction enhancement, and effective marketing to achieve business goals. Known for strong communication, problem-solving, and organizational abilities, with a commitment to achieving positive outcomes and building strong client relationships. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Manager
Ginie signature limited
02.2021 - 01.2023
- Operational Management: Oversaw daily operations of the retail store, ensuring smooth functioning and high standards of customer service
- Team Leadership: Led, trained, and managed a staffs, fostering a productive and collaborative work environment
- Sales Strategy: Developed and implemented effective sales strategies to increase store revenue and meet sales targets
- Inventory Management: Managed inventory levels, conducted stock audits, and coordinated with suppliers to ensure optimal stock availability
- Customer Relations: Handled customer inquiries, resolved complaints, and ensured a positive shopping experience to enhance customer satisfaction
- Merchandising: Planned and executed store displays and layouts to attract customers and promote products effectively
- Financial Oversight: Monitored store budgets, controlled costs, and analyzed sales data to inform business decisions
- Training and Development: Provided ongoing training and development for staff to improve their skills and performance
- Compliance: Ensured the store adhered to health and safety regulations, company policies, and retail standards.
Customer service representative
Day waterman ltd
Lagos, Nigeria
11.2018 - 01.2021
- Customer Support: Managed inbound and outbound communications, addressing customer inquiries, resolving issues, and providing information on products and services
- Issue Resolution: Handled and resolved customer complaints efficiently, ensuring customer satisfaction and maintaining a high standard of service
- Order Processing: Assisted customers with order placement, tracked shipments, and managed returns and exchanges, ensuring smooth transactions
- Documentation: Maintained accurate records of customer interactions, transactions, and feedback in the CRM system for future reference and analysis
- Feedback Management: Collected and analyzed customer feedback to identify areas for improvement and collaborated with other departments to implement necessary changes
- Product Knowledge: Kept up-to-date with product offerings, features, and promotions to provide accurate and comprehensive information to customers
- Training: Assisted in training new customer service staff, sharing best practices, and ensuring consistent service delivery
- Performance Metrics: Met and exceeded key performance indicators (KPIs) related to response time, resolution time, and customer satisfaction.
Business development associate
Resource Churchill limited
06.2016 - 09.2018
- Market Analysis: Conducted comprehensive market research to identify emerging trends, competitive landscape, and potential areas for business expansion
- Lead Generation: Developed and implemented strategies for generating leads through various channels, including cold calling, networking, and digital marketing
- Client Acquisition: Engaged with prospective clients to understand their needs, presented tailored solutions, and secured new business contracts
- Relationship Management: Maintained and nurtured relationships with existing clients, ensuring high levels of satisfaction and identifying opportunities for upselling and cross-selling
- Proposal Development: Created and delivered compelling business proposals, presentations, and pitches to prospective clients
- Sales Support: Collaborated with the sales team to develop strategies and materials for client acquisition, including sales scripts, promotional materials, and product demonstrations
- Reporting and Analysis: Prepared regular reports on business development activities, sales performance, and market trends to inform strategic decision-making
- Cross-functional Collaboration: Worked closely with the marketing, product, and operations teams to align business development efforts with overall company objectives.
Front desk administrator
Havana specialist hospital
Lagos, Nigeria
03.2015 - 05.2016
- Patient Reception: Warmly greeted patients and visitors, managing check-ins, and directing them to appropriate departments, ensuring a positive first impression
- Appointment Coordination: Scheduled and managed patient appointments, maintaining an organized calendar to optimize physician availability and minimize wait times
- Communication Management: Handled inbound and outbound calls, addressing patient inquiries, providing information, and resolving issues promptly
- Records Management: Managed patient records, ensuring accurate and timely updating of information in the hospital’s database and maintaining confidentiality
- Billing and Payments: Processed patient billing, insurance claims, and payments, and resolved billing inquiries to ensure smooth financial transactions
- Administrative Support: Provided general administrative support, including filing, data entry, and correspondence, to assist hospital operations
- Facility Coordination: Coordinated with various departments to ensure smooth operations and effective communication within the hospital
- Emergency Response: Assisted in handling emergency situations by promptly directing patients and coordinating with medical staff.
Intern (finance department)
Eti-osa local government
Lagos, Nigeria
03.2014 - 02.2015
- Error Detection: Identified and resolved discrepancies between the cash book and bank statements, ensuring accurate financial records
- Financial Reporting: Updated financial spreadsheets and reports with current data to maintain accurate and timely financial information
- Data Analysis: Analyzed financial data to support audits, reviews, and tax preparations, contributing to accurate and compliant financial processes
- Budgeting Support: Assisted in preparing operating budgets, financial statements, and reports, providing essential support for financial planning and decision-making.
Education
Master of Science in International Business Management -
Sheffield Hallam University
Sheffield, United Kingdom06.2024
Bachelor of Science in Economics -
Covenant University
Ogun State, Nigeria06.2013
Skills
- Good organizational
- Software proficiency
- Time Management
- Customer Relationship Management (CRM)
- Marketing
- Teamwork and Collaboration
- Decision-Making
- Computer Skills
- Customer Service
- Goal Setting
- Good Judgment
Reference
On request
Timeline
Manager
Ginie signature limited
02.2021 - 01.2023
Customer service representative
Day waterman ltd
11.2018 - 01.2021
Business development associate
Resource Churchill limited
06.2016 - 09.2018
Front desk administrator
Havana specialist hospital
03.2015 - 05.2016
Intern (finance department)
Eti-osa local government
03.2014 - 02.2015
Master of Science in International Business Management -
Sheffield Hallam University
Bachelor of Science in Economics -
Covenant University