CYNTHIA CLEMENT

• Provided companionship and emotional support to about 10 distressed and lonely residents daily.
• Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
• Documented patient observations accurately for healthcare team's reference.
• Practised infection control standards to maintain patient health and safety.
• Worked closely with multidisciplinary team to deliver holistic care.
• Maintained strict confidentiality of information regarding patients.

• Facilitated social activities for patients, boosting morale and wellbeing.
• Provided emotional support for patients and their families during difficult times.
• Improved patient comfort by assisting with daily personal hygiene tasks.
• Maintained strict confidentiality of information regarding patients.
• Prepared healthy meals with additional mealtime planning, feeding and support.
• Delivered on care plan goals while responsibly managing client’s budget.
• Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
• Assisted in all aspects of personal care, washing and cleaning, retaining comfort and dignity.
• Monitored client health conditions and reported immediate issues to manager and family.

• Best Healthcare Assistant for 2 years.

• Cultivated a supportive work environment, promoting teamwork amongst colleagues.
• Alleviated customer complaints, reducing escalations to management.
• Liaised with Airlines in respect of flights passengers luggages handling.
• Provided excellent customer service, enhancing overall passenger experience during security procedures.
• Assisted passengers during emergencies, contributing to a calm and orderly situation.