Summary
Skills
Work History
Education
Reference
Overview
Generic

Cynthia Aluede

Nottingham

Summary

Dedicated and a creative idealist with supervisory experience in leading and managing teams to achieve exceptional results. Adept at motivating and empowering team members to deliver top-notch performance while fostering a positive and collaborative work environment, with a proven track record of successfully optimizing processes, increasing efficiency, and meeting organizational goals. Excellent communication and interpersonal skills, coupled with a passion for driving continuous improvement. Seeking an opportunity to contribute my expertise in your company to lead and inspire my team towards success.

Skills

  • Customer Service
  • Data Entry
  • Complaint Handling
  • Customer Relations
  • Problem Resolution
  • Emotional intelligence
  • Goal setting and monitoring
  • Leadership
  • Good communication
  • Interim Specialist Knowledge in Ms office tools & Kraken
  • Creative Idealist
  • Project Manager

Work History

Customer Care Representative (Energy Specialist)

EONNEXT
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Logged call information and solutions provided into internal database.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
  • Navigated multiple computer systems and applications to find information.
  • Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.
  • Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Good End-to-End Customer Service.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Maintenance Supervisor

The Hotel 22
01.2023 - 06.2023
  • Creating work schedules for cleaning staff, considering factors like workload, staff availability, and cleaning priorities. Organizing staff rotations to cover different shifts and maintaining adequate staffing levels.
  • Interacting with facility managers to understand their cleaning requirements, address concerns, and maintain a positive working relationship, resulting in a 15% increase in customer retention.
  • Dealing with unforeseen challenges and resolving issues that may arise during cleaning operations. Finding solutions to optimize cleaning processes and improve efficiency.
  • Conducting regular inspections to ensure that cleaning tasks are completed to the required standards. Addressing any deficiencies promptly and implementing corrective actions as needed.
  • Proactively identified maintenance issues and reported them to the facility manager for prompt resolution, contributing to a well-maintained facility.
  • Developed training programmes to boost staff capabilities and increase productivity.

Cleaning Supervisor

Atlas hotel services
10.2022 - 01.2023
  • Managed a team of 15 cleaning staff responsible for providing janitorial services to commercial clients in various industries.
  • Scheduled and organized daily cleaning assignments, ensuring all client locations received timely and efficient cleaning services.
  • Conducted regular site inspections to evaluate the quality of cleaning services and adherence to company standards.
  • Implemented training programs for new hires and conducted ongoing training for existing cleaning staff to enhance their skills and knowledge.
  • Monitored inventory levels of cleaning supplies and equipment, placing orders as needed to maintain adequate stock levels.
  • Collaborated with the operations manager to develop and update cleaning protocols and procedures to improve efficiency and client satisfaction.
  • Responded to client feedback and addressed any concerns or complaints promptly and professionally.
  • Ensured compliance with health and safety regulations, providing training on proper handling of cleaning chemicals and equipment.
  • Conducted performance evaluations for cleaning staff, recognizing outstanding performance and identifying areas for improvement.

Education

Master of Science - Project Management

Nottingham Trent University
Nottingham, NGM
2023

Bachelor of Arts - Theatre and Media Arts

Ambrose Alli University
2016

Reference

Justice.eke@atlasfm.com

+447493086522

Overview

2024
2024
years of professional experience

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Cynthia Aluede