CYNESHA BROWN-MITCHELL
London
Summary
Dedicated learning and development specialist with a strong background in instructional design and training delivery. Experienced in fostering learner engagement and utilising modern technologies to improve educational outcomes. Committed to continuous improvement in learning environments and aligning training with business goals.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Learning & Development Specialist
Department for Work and Pensions (DWP), London
London
2021.07 - Current
- Curated resources to promote a culture of continuous learning.
- Managed relationships with training providers to ensure high-quality service delivery.
- Established an online platform for knowledge sharing among employees.
- Enhanced training programmes to improve employee engagement and learning outcomes.
- Collaborated with HR to align training with business objectives.
- Developed individualised learning plans based on training needs assessments.
Substitute Teacher
Hendon Secondary School, London
London
2018.09 - 2018.12
- Maintained discipline and classroom control, fostering safe and positive learning environment.
- Provided classroom teacher with written feedback on results of lessons and student behavior issues.
- Facilitated small group instruction to provide individualized attention and support comprehension.
- Maintained accurate records including attendance reports, grades, behavior logs.
- Adapted teaching methods and instructional materials to meet the needs of diverse learners.
- Created an inclusive atmosphere where every student felt valued and respected.
- Fostered positive student-teacher relationships to encourage student participation.
Special educational needs coordinator
Mossbourne Parkside Academy, London
London
2017.09 - 2018.04
- Supported students’ social development and positive peer relationships
- Provided instruction and supervised activities for students with disabilities
- Managed challenging behaviours with patience and consistency
- Assisted in planning and delivering educational programs for special needs students
- Adapted teaching methods to suit diverse learning styles
- Collaborated with teachers, parents, and professionals to support student progress
Teaching Assistant
St Mary's & St John's CE Secondary School, London
London
2014.07 - 2017.05
- Provided individualized support to students who required additional help with understanding concepts or completing assignments.
- Supported English language learners by providing extra assistance with vocabulary development, pronunciation practice, and reading comprehension exercises.
- Supervised students in the classroom and during field trips.
- Encouraged student independence and academic achievement by exploring new concepts and activities.
- Identified student challenges and discussed corrective actions with lead teacher.
- Assisted in conducting assessments and recording data to measure student progress toward meeting educational goals.
- Collaborated with teaching staff in organising school events, fostering community spirit.
- Offered one-on-one guidance to struggling students for improved academic performance.
- Provided additional support to students with special educational needs, ensuring inclusivity.
- Oversaw students during breaks to maintain safe environment.
Bar Supervisor
The William Morris, Walthamstow, London
Walthamstow, London
2014.07 - 2017.05
- Supervised team members to ensure excellent service delivery.
- Resolved customer complaints promptly, fostering positive relationships with clientele.
- Managed cash flow, ensuring correct transaction procedures were followed.
- Ensured a safe environment by strictly adhering to health and safety regulations.
- Handled difficult customers tactfully, ensuring minimum disruption to other guests.
- Trained staff for improved service quality and professionalism.
- Maintained clean premises, promoting a welcoming atmosphere for patrons.
- Increased sales with effective promotional strategies.
- Coordinated with kitchen staff to provide seamless service during dining hours.
- Collaborated with management on special events and theme nights generating fresh interest among patrons.
- Scheduled shifts for staff members for efficient operation of the bar.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Education
A Levels - Music Perf, Psychology, Fine Art & AS Anthropology
Newham Sixth Form College
London12 GCSE's grades A-C - English, Maths & Sc
Islington Arts and Media Secondary School
LondonBachelor of Arts (B.A.) - Commercial Music
University of Westminster
LondonSkills
- Small Group Instruction
- Individualised Educational Plans & Social Development support for SEN (Special Educational Needs)
- Data analytics
- Training needs analysis
- Employee engagement strategies
- Learning Management Systems
- Microsoft Office proficiency
- Budget, Booking & Coordination management for training
- Training delivery methods understanding
- Digital media creation
- Internal communication strengths
Certification
- Highfield Level 2 Award in Food Safety in Catering (RQF)
- Level 2 Certificate in Retail Knowledge
LANGUAGES
French
Beginner
A1
REFERENCES
References available upon request
Timeline
Learning & Development Specialist
Department for Work and Pensions (DWP), London
2021.07 - Current
Substitute Teacher
Hendon Secondary School, London
2018.09 - 2018.12
Special educational needs coordinator
Mossbourne Parkside Academy, London
2017.09 - 2018.04
Teaching Assistant
St Mary's & St John's CE Secondary School, London
2014.07 - 2017.05
Bar Supervisor
The William Morris, Walthamstow, London
2014.07 - 2017.05
12 GCSE's grades A-C - English, Maths & Sc
Islington Arts and Media Secondary School
A Levels - Music Perf, Psychology, Fine Art & AS Anthropology
Newham Sixth Form College
Bachelor of Arts (B.A.) - Commercial Music
University of Westminster