Cydney Clynes
Hartley Wintney,Hampshire
Summary
Motivated and compassionate psychology graduate with a strong academic foundation in mental health and human behaviour. Currently working as a pro bono assistant at the National Centre for Domestic Violence, which has helped me gain valuable hands-on experience supporting vulnerable individuals. Committed to promoting mental wellbeing, with excellent communication, empathy, and teamwork skills. Eager to apply knowledge and passion for mental health in a professional setting dedicated to making a positive impact.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work history
Pro Bono and Operations Assistant
National Centre for Domestic Violence
Guildford, Surrey
2023.12 - Current
- Responsible for processing all client consent forms and transferring case details accurately onto the main database, ensuring efficiency.
- Manage shared inboxes, responding to queries from clients, solicitors, and partner organisations about the process of obtaining emergency injunctions.
- Make referrals to external support organisations, working collaboratively with other services to ensure care and safeguarding for clients.
- Provide sensitive, trauma-informed communication to individuals experiencing domestic abuse, often in high-stress or time-sensitive situations.
- Liaise with pro bono solicitors and support the legal process by preparing and organising documentation required for emergency protective orders.
- Assist in training and supporting new team members, contributing to a supportive and efficient working environment.
- Respond to incoming telephone queries from clients and professionals, providing clear information about the legal process and available support, while maintaining a calm and empathetic approach during emotionally charged conversations.
- Manage administrative aspects of the Pro Bono Team, including recording absences, processing holiday requests, and maintaining an up-to-date seating plan to support smooth day-to-day operations.
Store Associate
TJX Europe
Farnborough, Hampshire
2022.07 - 2023.09
- Fostered positive relationships with customers to enhance loyalty and retention.
- Addressing customer enquiries and concerns.
- Prepared products for sales floor, presenting items for appealing displays.
Waitress
McMullens and Sons
Mytchett, Surrey
2018.07 - 2021.09
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Education
Bachelor of Science - Psychology
University of Winchester
Winchester 2020.09 - 2023.07
A-Levels -
Yateley School
Yateley 2018.09 - 2020.05
GCSEs -
Yateley School
Yateley, Hampshire 2013.09 - 2018.05
Skills
- Discretion and confidentiality
- Microsoft office suite proficiency
- Database management
- Communication skills
- Organisational skills
- Time management
- Data analysis
Timeline
Pro Bono and Operations Assistant
National Centre for Domestic Violence
2023.12 - Current
Store Associate
TJX Europe
2022.07 - 2023.09
Bachelor of Science - Psychology
University of Winchester
2020.09 - 2023.07
A-Levels -
Yateley School
2018.09 - 2020.05
Waitress
McMullens and Sons
2018.07 - 2021.09
GCSEs -
Yateley School
2013.09 - 2018.05