Summary
Overview
Work History
Education
Skills
Timeline
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Cydney Clynes

Hartley Wintney,Hampshire

Summary

Motivated and compassionate psychology graduate with a strong academic foundation in mental health and human behaviour. Currently working as a pro bono assistant at the National Centre for Domestic Violence, which has helped me gain valuable hands-on experience supporting vulnerable individuals. Committed to promoting mental wellbeing, with excellent communication, empathy, and teamwork skills. Eager to apply knowledge and passion for mental health in a professional setting dedicated to making a positive impact.

Overview

7
7
years of professional experience
9
9
years of post-secondary education

Work History

Pro Bono and Operations Assistant

National Centre for Domestic Violence
Guildford, Surrey
12.2023 - Current
  • Responsible for processing all client consent forms and transferring case details accurately onto the main database, ensuring efficiency.
  • Manage shared inboxes, responding to queries from clients, solicitors, and partner organisations about the process of obtaining emergency injunctions.
  • Make referrals to external support organisations, working collaboratively with other services to ensure care and safeguarding for clients.
  • Provide sensitive, trauma-informed communication to individuals experiencing domestic abuse, often in high-stress or time-sensitive situations.
  • Liaise with pro bono solicitors and support the legal process by preparing and organising documentation required for emergency protective orders.
  • Assist in training and supporting new team members, contributing to a supportive and efficient working environment.
  • Respond to incoming telephone queries from clients and professionals, providing clear information about the legal process and available support, while maintaining a calm and empathetic approach during emotionally charged conversations.
  • Manage administrative aspects of the Pro Bono Team, including recording absences, processing holiday requests, and maintaining an up-to-date seating plan to support smooth day-to-day operations.

Store Associate

TJX Europe
Farnborough, Hampshire
07.2022 - 09.2023
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Addressing customer enquiries and concerns.
  • Prepared products for sales floor, presenting items for appealing displays.

Waitress

McMullens and Sons
Mytchett, Surrey
07.2018 - 09.2021
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.

Education

Bachelor of Science - Psychology

University of Winchester
Winchester
09.2020 - 07.2023

A-Levels -

Yateley School
Yateley
09.2018 - 05.2020

GCSEs -

Yateley School
Yateley, Hampshire
09.2013 - 05.2018

Skills

  • Discretion and confidentiality
  • Microsoft office suite proficiency
  • Database management
  • Communication skills
  • Organisational skills
  • Time management
  • Data analysis

Timeline

Pro Bono and Operations Assistant

National Centre for Domestic Violence
12.2023 - Current

Store Associate

TJX Europe
07.2022 - 09.2023

Bachelor of Science - Psychology

University of Winchester
09.2020 - 07.2023

A-Levels -

Yateley School
09.2018 - 05.2020

Waitress

McMullens and Sons
07.2018 - 09.2021

GCSEs -

Yateley School
09.2013 - 05.2018

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Cydney Clynes