Mohammed Raihanur Rahman
Summary
I am an aspiring IT professional with a background in fraud investigation and retail. Currently working full-time as a Fraud Specialist at The Very Group and part-time at B&Q, I have also balanced part-time retail work alongside full-time college studies, achieving D*D*D* in the BTEC Level 3 qualification in IT. This shows my commitment, time management, and ability to succeed under pressure. With strong skills in fraud detection, decision-making, and GDPR compliance, I am eager to build experience and develop a career in technology.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Fraud Specialist
The Very Group
09.2024 - Current
- Investigate and assess new credit applications, questioning details to ensure authenticity and prevent fraudulent activity.
- Assess customer accounts and transaction patterns to detect compromised accounts and looking out for potential fraud trends
- Act quickly on the evidence available to protect customers and reduce fraud losses for the business
- Take ownership of cases, escalating when needed and working independently to resolve issues.
- Consistently meet SLA requirements by prioritising time-sensitive investigations.
- Ensure all customer information is managed responsibly and in line with GDPR/DPA requirements
Work Experience
Fujitsu
02.2024 - 02.2024
- Gained exposure to Python and automation testing in a training environment.
- Learned about AWS, Microsoft Azure, and knowledge base systems through practical sessions.
- Took part in ticketing, handovers, and daily stand-ups to understand how IT teams manage tasks.
Customer Advisor
B&Q
11.2022 - 09.2025
- Worked in teams to complete tasks efficiently and meet tight deadlines.
- Handled a wide variety of customer queries with professionalism and patience.
- Resolved issues with customer online orders, ensuring a positive experience.
- Maintained store presentation by restocking shelves, tidying displays, and meeting visual standards.
- Developed strong knowledge of DIY, tools, and home improvement products to provide accurate advice and recommendations.
Education
National Extended Diploma - Information Technology
The Bolton Sixth Form College
09.2022 - 06.2024
GCSE's -
Harper Green School
09.2017 - 07.2022
Skills
- Fraud Analysis & Investigation – experience identifying suspicious activity and compromised accounts
- Decision Making – confident in making evidence based decisions under pressure
- Attention to Detail – accurate when reviewing applications, accounts, and customer information
- Teamwork & Collaboration – proven ability to work effectively with colleagues to meet shared goals
- Communication – strong written and verbal communication, developed through retail and fraud investigation roles
- Time Management – skilled at meeting strict deadlines and working within SLA targets
- IT Skills – proficient in Microsoft Word, PowerPoint, Publisher, and experienced in Salesforce CRM
- Positive Attitude & Adaptability – flexible and proactive in fast-paced, changing environments
References
References available upon request.
Timeline
Fraud Specialist
The Very Group
09.2024 - Current
Work Experience
Fujitsu
02.2024 - 02.2024
Customer Advisor
B&Q
11.2022 - 09.2025
National Extended Diploma - Information Technology
The Bolton Sixth Form College
09.2022 - 06.2024
GCSE's -
Harper Green School
09.2017 - 07.2022
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