Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Affiliations
Additional Information
Timeline
Work availability

JOSEPH ABBEY-MENSAH

London

Summary

I am a compassionate Health Care Assistant committed to delivering thorough assistance and care while creating a welcoming environment for clients. As versatile and resilient as I am, with a solid background in both hospital and home care settings, I prioritise patient well-being through physical assistance and emotional support. I am skilled at household management and patient care. I efficiently communicate with healthcare professionals and families to improve health and home environments. I am all about providing person-centred care. I am committed to maintaining the greatest levels of patient safety and trust. As a proactive team member, I am excited to use my professional nursing abilities and collaborative approach to improve healthcare service delivery.

Overview

11
11
years of professional experience

Work history

Teaching assistant

Active SEN
Mile End
11.2023 - Current
  • Provide compassionate care and support to students with behavioural, emotional and social difficulties, speech, language and communication, hearing impairment, visual impairment, multi-sensory impairment, physical disability and autism.
  • Assistance with personal care tasks such as toileting.
  • Support teachers to plan and deliver agreed lesson plans.
  • Observe students' conditions and reported changes to clinical staff for responsive support.
  • Assess pupil progress, highlighting successes and motivating progress in areas of underachievement.
  • Help student mobility by helping with transfers, walking, and exercises as prescribed by physiotherapists.
  • Support students' emotional and psychological welfare through attentive listening, thoughtful responses to concerns, and fostering significant interactions.
  • Collaborate with a multidisciplinary team to deliver high-quality care and participate in team meetings to discuss students' progress.

Healthcare Assistant

Wholistic Care and Supported Living Limited
Croydon
08.2023 - Current
  • Assistance in all aspects of personal care, retaining comfort and dignity.
  • Position, lift and move patients from bed into wheelchairs, applying safe handling techniques.
  • Keep patient environments clean and neat, following optimum hygiene standards and protocols.
  • Help with day-to-day activities while consistently encouraging independence and self-belief.
  • Maintain confidentiality and compliance standards for optimised patient care.
  • Observe patient condition and behaviour closely, report changes and concerns promptly, and complete care documentation to achieve up-to-date records.
  • Help to prepare healthy meals and deliver feeding support.
  • Aid service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
  • Ensure safe, secure living conditions for service users, reducing risk and enhancing quality of life.
  • Use exceptional communication and interpersonal skills to foster positive relationships with clients, thereby achieving outstanding satisfaction ratings.
  • Provide attentive first-hand care, comfort and safety to patients.
  • Prioritise patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
  • Work professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Help design and update treatment plans based on progress and health developments.
  • Administer oral medication as required in line with stringent drug control regulations.

Customer Service Advisor

Webhelp Accra
Accra
05.2023 - 07.2023
  • Managed to address more than 1100 inquiries, providing amiable and well-informed assistance and support, and consistently received favourable reviews from customers.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Offered detailed advice on product and service benefits.
  • Recorded and processed customer data accurately.
  • Assisted customers with varying questions using product knowledge and service expertise.

Customer service advisor

GCB Bank Ltd.
Accra
11.2019 - 08.2020
  • Recommended products to over 300 customers, thoroughly explaining details.
  • Liaised with customers, management and the sales team to better understand customer needs and recommend appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Facilitated inter-departmental communication, to effectively provide customer support.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.

Intern

UMB Bank Ltd., Adabraka.
Accra
06.2018 - 08.2018
  • Collected over 200 customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Adapted to new situations and learned new skills quickly.
  • Made positive contributions to the team and workplace, consistently exceeding expectations.
  • Shadowed senior team members to develop practical knowledge and gain critical industry-specific skills.
  • Participated in staff meetings to discuss the latest developments.
  • Carried out duties with strict compliance with company standards and policies.
  • Answered phone calls and emails for the management team during busy periods.

Logistics Team Member

Roviro Enterprise Limited.
Accra
12.2013 - 03.2016
  • Managed system support functions to set priorities and service level expectations.
  • Maintained damaged goods records, backorder logs, and any applicable regulatory reporting.
  • Tracked 120 orders and notified customers of status or potential delays.
  • Helped maintain a clean, safe and orderly warehouse space.
  • Sorted out materials on warehouse racks and shelves.
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Prepared items for timely dispatch and safe transportation.

Education

CERTIFICATE - Mandatory Training( Healthcare)

TRAINED UP

Bachelor Of Technology - Marketing

Accra Technical University

Higher National Diploma - Marketing

Accra Technical University

Wassce - General Arts

Oyoko Methodist Snr. High School.

WASSCE - Basic Education

All Saint Anglican Prim./ Jhs

Skills

  • Safeguarding policy compliance
  • Hoist operation
  • Equality, Diversity and Human Rights
  • Moving and handling
  • Confidence building
  • Order Fulfillment
  • Infection, Prevention and Control
  • Complaint resolution
  • Good listening skills
  • Good team player
  • Creative problem solving
  • Administrative support
  • Data Confidentiality

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with a team of four in the development of a school Thesis.

Languages

French
English

Affiliations

The Boys’ Brigade.

Additional Information

REFERENCES:


•Mr. Kenneth Ennin

Wholistic Care and Supported Living Limited

157 Cherry Orchard Road

Croydon CR0 6BF

07947685050

enkeda@yahoo.com


•Mr. Ronald Yaotey Annan

Manager/ Supervisor; Roviro Ent. Ltd.

Phone: +233 24 499 7913


•Mrs. Eugenia Quarcoo

Supervisor; UMB Bank Ghana.

Phone: +233 24 418 2401


•Mr. Michael Akuffo Addo

Supervisor; GCB Bank Ltd.

Phone: +233 24 282 4723


•Mr. Muniru Muktar

Head of Customer Service; GCB Bank Ltd.

Phone: +233 24 427 0236

Timeline

Teaching assistant - Active SEN
11.2023 - Current
Healthcare Assistant - Wholistic Care and Supported Living Limited
08.2023 - Current
Customer Service Advisor - Webhelp Accra
05.2023 - 07.2023
Customer service advisor - GCB Bank Ltd.
11.2019 - 08.2020
Intern - UMB Bank Ltd., Adabraka.
06.2018 - 08.2018
Logistics Team Member - Roviro Enterprise Limited.
12.2013 - 03.2016
TRAINED UP - CERTIFICATE, Mandatory Training( Healthcare)
Accra Technical University - Bachelor Of Technology, Marketing
Accra Technical University - Higher National Diploma, Marketing
Oyoko Methodist Snr. High School. - Wassce, General Arts
All Saint Anglican Prim./ Jhs - WASSCE, Basic Education

Work availability

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