Sam Boyle
Belfast
Summary
Experienced professional focused on insurance sales and client relationship management. Skilled in identifying client needs and providing tailored insurance solutions to enhance customer satisfaction and retention. Proven ability to drive sales growth through strategic planning and effective communication.
Overview
11
11
years of professional experience
Work history
Delivery Driver - Yodel
Self Employed
Belfast
07.2024 - Current
- Handled cash transactions accurately preventing discrepancies at end of day tallying.
- Improved client satisfaction by delivering packages promptly and accurately.
- Delivered temperature-sensitive goods using appropriate methods maintaining product quality.
- Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.
- Provided excellent customer service, enhancing company reputation.
- Reduced fuel costs with efficient route planning.
- Handled fragile items carefully, resulting in zero damage complaints.
Assistant Team Leader/Account Manager
Cornmarket Insurance
Belfast
01.2019 - 07.2024
- Administered necessary documentation accurately, facilitating smoother administrative functions within the team.
- Played instrumental role in achieving departmental goals by motivating team members consistently.
- Facilitated conflict resolution for harmonious workplace environment.
- Achieved team cohesion by implementing effective communication strategies.
- Provided constructive feedback after task completion contributing towards continuous improvement of the team's output.
- Streamlined operational procedures, leading to more efficient work processes.
- Led staff meetings for streamlined workflow and increased productivity.
- Improved team performance with regular coaching sessions.
- Coordinated training sessions, resulting in improved employee skills.
- Conducted performance reviews to identify areas of improvement for individual team members.
- Fostered a positive work culture with initiatives promoting teamwork and collaboration.
- Supported Team Leader diligently, ensuring smooth running of operations during their absence.
- Acted as point of contact for team members, addressing queries and concerns.
- Led shifts and motivated team to drive sales.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Recognised exceptional individual performance for improved motivation.
- Updated databases with current client, contract and service agreements.
- Led motivated staff to achieve Sales targets.
- Analysed sales data for identifying opportunities for growth.
Fraud Investigator
Lloyds Banking Group
Belfast
04.2015 - 01.2019
- Liaised with legal teams, ensuring proper handling of evidence.
- Investigated fraud cases by conducting in-depth analysis of financial transactions.
- Identified fraudulent activities by closely monitoring financial trends and patterns.
- Managed a database of suspected individuals or entities involved in fraudulent activities.
- Prepared comprehensive reports detailing findings of investigations, aiding prosecution efforts.
- Provided training sessions on fraud detection to fellow colleagues, boosting their investigative skills.
- Uncovered instances of money laundering through meticulous investigation processes.
- Maintained strict confidentiality whilst handling sensitive data during investigations.
- Collaborated with IT department to implement advanced software tools enhancing detection capabilities.
- Met investigation deadlines from start to finish.
- Maintained electronic file backup for interviews and reports.
Education
GCSEs - 3 A Levels grades A to C
ST Marys CBGS
BelfastGCSEs - 10 GCSE's grades A* - C
St Marys CBGS
Belfastcompleted 2/3 exams - Insurance
Cert CII
BelfastSkills
- Familiarity with sales techniques
- Strategic selling approaches
- CRM systems management
- Customer Service
- Upselling expertise
- Business development
Affiliations
- Golf
- Football
- Spending time with family
- Walking
- Reading
References
References available upon request.
Timeline
Delivery Driver - Yodel
Self Employed
07.2024 - Current
Assistant Team Leader/Account Manager
Cornmarket Insurance
01.2019 - 07.2024
Fraud Investigator
Lloyds Banking Group
04.2015 - 01.2019
GCSEs - 3 A Levels grades A to C
ST Marys CBGS
GCSEs - 10 GCSE's grades A* - C
St Marys CBGS
completed 2/3 exams - Insurance
Cert CII