Anna Murphy
Manchester
Overview
7
7
years of professional experience
Work history
Festival Steward
Oxfam
Winchester, Hampshire
08.2023 - 08.2025
- Helped thousands of festival goers courteously whilst maintaining a calm demeanour under pressure.
- Delivered exceptional customer service for an enhanced experience, directing groups to their correct camp and appropriate service teams.
- Delegated roles amongst my team to ensure all areas were always worked, prioritising as needed per busyness.
- Communicated and coordinated between different teams at the festival, multi-tasking and ensuring customers are safe and supported in all areas.
- Representing Oxfam charity whilst working, promoting their goals and values.
English Tutor
Speak Up
Manchester
01.2025 - 06.2025
- Working with immigrant/refugee/asylum seeking adults to improve their conversational English skills.
- Enhanced student comprehension by creating engaging lesson plans, specifically tailored to their individual learning needs.
- Facilitated group study sessions, encouraging collaborative learning among classmates.
- Increased student confidence through various practical activities, encouraging students to challenge themselves and practice in the real world
Team Member
Domino's Pizza
Thrapston, Northamptonshire
09.2021 - 07.2022
- Created speciality pizzas upon request, showcasing creativity and flexibility.
- Managed inventory efficiently to prevent ingredient shortages or wastage.
- Excelled in multitasking under busy conditions, keeping order processing timely and efficient.
- Ensured customer satisfaction by preparing pizzas according to specific orders.
- Practiced excellent time management skills, ensuring prompt delivery of orders during peak times.
- Collaborated well with front of house staff for smooth service operations.
- Handled phone and online orders to meet service targets.
Waitress
The Dark Horse Pub
Moseley, Birmingham
07.2021 - 09.2021
- Navigated a constant stream of customers, adhering to their needs and providing fast and accurate service.
- Efficiently worked alongside coworkers whilst communicating between different teams.
- Improved customer satisfaction by providing helpful and friendly service.
Dog Walker
Self-Employed
01.2019 - 01.2020
- Ensuring each dog had their individual needs met and specific treatment required.
- Scheduled dog walks according to owners' preferences, adapting to each days requirements and showing flexibility to challenges.
- Maintained safe environments for pets whilst on walks and learning the dogs habits.
- Conducted initial meet-and-greet sessions with new clients building a professional relationship based on trust.
Website Assistant Volunteer
Fermynwoods Contemporary Arts
02.2019 - 07.2019
- Methodically organised and archived website information before correctly storing this information for transfer.
- Consulted and worked with the organisations head to decide which sections should be kept/removed and how to sort the categories.
- Condensed vast amounts of information into easily understandable subsections, learning technical computer skills and proficiency.
Education
A-Levels -
Bishop Stopford School
Kettering, Northamptonshire 2021/2021 - 2023/2023
Bachelor of Arts - Liberal Arts
University of Manchester
Manchester 01.2023 -
Skills
- UK Driving License
- CPR and AED Training
- French language level B2
- Proficient in Word, PowerPoint, Excel
- Excellent team working skills
- Creative problem solving
- Adaptability
- Critical thinking skills
- Proactive
Timeline
English Tutor
Speak Up
01.2025 - 06.2025
Festival Steward
Oxfam
08.2023 - 08.2025
Bachelor of Arts - Liberal Arts
University of Manchester
01.2023 -
Team Member
Domino's Pizza
09.2021 - 07.2022
Waitress
The Dark Horse Pub
07.2021 - 09.2021
Website Assistant Volunteer
Fermynwoods Contemporary Arts
02.2019 - 07.2019
Dog Walker
Self-Employed
01.2019 - 01.2020
A-Levels -
Bishop Stopford School
2021/2021 - 2023/2023