Lee Wray
Harrow-on-the-Hill,Middlesex
Summary
As a highly experienced Network Engineer with 19 years of expertise in implementing and managing robust network infrastructures, I have consistently demonstrated my ability to solve complex technical challenges and optimise network performance for diverse industries. With a deep understanding of network protocols, hardware, and security measures, I have to ensure seamless connectivity and enhanced system reliability. My hands-on experience with technologies such as Cisco, Fortinet, and cloud networking solutions, coupled with my strong troubleshooting and problem-solving skills, enables me to drive business continuity and IT innovation. I seek to leverage my extensive technical knowledge to contribute to a dynamic team.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Head of Networks
Insightful Technology
London
02.2015 - 12.2024
- My role at Insightful Technology requires me to build, troubleshoot and maintain the company systems and global network.
- This network consists of 9 physical data centres and a Microsoft Azure-based network.
- Enhanced network security by implementing advanced firewall configurations.
- Streamlined system performance with routine software updates and patches.
- Developed and implemented effective incident response protocols, mitigating potential cyber threats.
- Conducted regular vulnerability assessments for improved cyber-security measures.
- Maintained network stability through consistent monitoring and troubleshooting efforts.
- Monitor ticketing systems and resolve all issues within allotted SLA times.
- Design, plan, document, and implement project work.
- Optimised network performance by troubleshooting and resolving complex technical issues.
- LAN/WAN troubleshooting.
- Core device configuration and troubleshooting.
- Network Monitoring.
- Network & Infrastructure documentation.
- Remote access/Site-to-Site VPN configuration and troubleshooting.
- Troubleshooting with 3rd party providers.
- Datacentre builds.
IP Network Engineer
Truphone
London
11.2012 - 02.2015
- I am one of eight network engineers who administer Truphone's IP network, which consists of 12 data centres and roughly 500 IP devices.
- During my time at Truphone, the network core was completely redesigned, and the network team was responsible for configuring and troubleshooting the new infrastructure.
- Installed and configured TMR (Truphone Mobile Recording) data centres in London, New York, Los Angeles, and Hong Kong.
- Monitor Jira ticketing systems and resolve all issues within the allotted SLA times.
- Monitor Salesforce ticketing systems and resolve all issues within the allotted SLA times.
- Design, plan, document, and implement project work
- Datacentre builds.
- LAN/WAN troubleshooting.
- Core device configuration and troubleshooting.
- Core network Monitoring.
- Network documentation.
- Remote access/Site-to-Site VPN configuration and troubleshooting.
- Troubleshooting with 3rd party providers.
Senior Infrastructure Engineer
Marcus Evans
London
06.2011 - 11.2012
- Responsible for tending to any issues that may arise in all 97 offices worldwide, providing a constant base for support to ensure consistent network uptime.
- Maintaining, troubleshooting and migrating active directory 2003/08
- Cisco switches and firewalls; Planning, installing, maintaining and troubleshooting.
- Server builds, installations and troubleshooting.
- Regularly travel to various locations, including overseas, to solve network issues.
- Planning and implementing internal technical projects
- Holding responsibility as a third-line IT professional, including first-line and second-line where required.
- Working under pressure, ensuring professionalism is shown at all times, practising versatility, and responding to issues in order of importance.
- Offering support, advice and consulting first and second-line support staff.
- Travelling to corporate data centres to install and troubleshoot new and old equipment.
- Preparing documentation and analysis reports for installation projects and migrations.
- Regularly working overtime and assisting with issues during evenings and weekends.
Network Support Engineer
Hertford Regional College
Broxborne
07.2004 - 05.2011
- The Network Services Team manages the College's technology infrastructure, supports and develops existing business systems, and delivers and deploys new systems, technologies, and services.
- Primarily provide support for the college data network environment.
- Perform business critical maintenance on Cisco infrastructure, including routers, switches, and firewalls.
- Managing and maintaining the Active Directory infrastructure and services.
- Server build, installation, and troubleshooting.
- Monitoring and troubleshooting 3rd party mission-critical applications.
- Planning and implementing external technical projects.
- Managing and maintaining the Cisco wireless network.
- LAN/WAN troubleshooting.
Education
9 GCSE's - Graded B-D
Buxton Community School
Buxton, Derbyshire 09.1997 - 06.1999
Skills
- Routing Protocols
- Switching protocols
- Wireless
- Cisco Routers, switches and firewalls
- VPN technologies
- LAN/WAN
- Network configuration
- Network troubleshooting
- FortiGate Firewall
- Windows Server
- Active Directory
- HPE Server
- Engineering documentation
- Datacentre builds
Personal Information
- Date of birth: 06/27/81
- Nationality: British
Affiliations
- Photography
- Astronomy
- Fitness
Certification
MCSE 2003
MCSE 2008
CCNA CCNP Security
CCNA CCNP Infrastructure
References
References available upon request.
Timeline
Head of Networks
Insightful Technology
02.2015 - 12.2024
IP Network Engineer
Truphone
11.2012 - 02.2015
Senior Infrastructure Engineer
Marcus Evans
06.2011 - 11.2012
Network Support Engineer
Hertford Regional College
07.2004 - 05.2011
9 GCSE's - Graded B-D
Buxton Community School
09.1997 - 06.1999
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