Ahmed Omar
Southall,LND
Summary
Highly motivated and adaptable professional with strong analytical and problem-solving skills, eager to transition into the IT field. Equipped with a keen ability to quickly learn new systems, work efficiently with data, and collaborate in fast-paced environments. Solid foundation in customer service, administration, and digital content management. Confident in leveraging technology to improve efficiency and enhance user experience. Seeking opportunity to apply transferable skills and further develop expertise in IT.
Overview
6
6
years of professional experience
3
3
Certifications
2
2
Languages
Work History
E-Commerce Administrative Assistant
Orion Online / Hadson Group
07.2021 - 11.2023
- Managed product updates and digital content across multiple online platforms
- Created and maintained accurate product listings, including descriptions and specifications
- Used data analytics to track customer engagement and optimize product placement
- Provided customer support via phone, email, and online platforms, resolving technical and transactional issues
- Collaborated with internal teams to improve online user experience and sales performance
Customer Service Advisor
Sky
07.2019 - 03.2020
- Utilized CRM systems to manage customer accounts and service changes
- Diagnosed customer issues and provided tailored solutions using digital tools
- Handled inbound calls efficiently while navigating multiple software systems
- Managed service upgrades and contract modifications using proprietary software
Stockroom Assistant
The White Company
12.2019 - 03.2020
- Organized and maintained stock inventory using internal tracking software
- Ensured accurate labelling, distribution, and replenishment of stock
- Assisted in periodic audits and inventory reconciliation using data analysis
Client Service Advisor
Conduit Global (British Gas)
03.2018 - 06.2019
- Managed a high volume of inbound calls, handling customer inquiries and complaints
- Used data-driven insights to recommend relevant services to customers
- Maintained accurate customer records using internal databases
Customer Service Advisor
Lloyds Bank
07.2017 - 12.2018
- Processed financial transactions and reconciled data with internal systems
- Assisted customers with digital banking tools and troubleshooting minor IT issues
- Scheduled appointments and updated client records within database systems
Education
8 GCSEs - Maths, English
Fitzalan High School
Skills
- Microsoft Office Suite
- Digital content management
- E-commerce platforms
- Data entry
- Organization skills
- Processing skills
- Troubleshooting
- Customer service
- Analytical thinking
- Problem-solving
- Adaptability to new software
- Team collaboration
- Independent work
Certification
Google IT Support Professional Certificate, In Progress
Timeline
E-Commerce Administrative Assistant
Orion Online / Hadson Group
07.2021 - 11.2023
Stockroom Assistant
The White Company
12.2019 - 03.2020
Customer Service Advisor
Sky
07.2019 - 03.2020
Client Service Advisor
Conduit Global (British Gas)
03.2018 - 06.2019
Customer Service Advisor
Lloyds Bank
07.2017 - 12.2018
8 GCSEs - Maths, English
Fitzalan High School
Similar Profiles
KELLER BORAKKELLER BORAK
Business Analyst Intern at Orion Search GroupBusiness Analyst Intern at Orion Search Group
Trevor UlewiczTrevor Ulewicz
HSE Area Manager at Orion Marine GroupHSE Area Manager at Orion Marine Group
LENES CELESTINLENES CELESTIN
Freelancer at Orion photo groupFreelancer at Orion photo group
Bikas JaiswalBikas Jaiswal
Cashier at Bhat Bhateni SupermarketCashier at Bhat Bhateni Supermarket
Nilesh AfonsoNilesh Afonso
Assistant Buyer at Nasco UK Ltd.Assistant Buyer at Nasco UK Ltd.