CV
Summary
Perceptive individual with passion for criminal justice and desire to positively impact community. Possesses strong communication and collaboration skills, working well in teams and independently. Seeking to gain hands-on experience and contribute to investigations in professional setting. Always happy to learn new skills and continue the journey in Fraud investigation.
Overview
25
25
years of professional experience
Work history
Fraud investigation officer - apprenticeship.
Hmrc
Dover, Kent
2024.01 - Current
- Underwent 7 months of intense training both face to face and via digital learning. This including everything from legislation, powers officers have, notebook/daybook entries, taking witness statements, interviewing, investigation skills, gathering evidence, submitting evidence to solicitors for a charging decision, search warrant requests, carrying out arrests, search of person, search of property and attending court.
- Continued development of skills by undertaking specific tasks and having them reviewed by a mentor.
- Being part of an on-call team to deal with the first 24 hours of a live case with objective to get a successful charging decision if there is enough evidence.
- Maintained up-to-date knowledge of investigative techniques and legal procedures through continuous professional development.
- Demonstrated exceptional communication skills during interviews and interrogations for optimum information extraction.
- Prepared comprehensive records of findings, aiding in swift case resolution.
- Gathered evidence meticulously, contributing to successful prosecutions.
- Adapted swiftly to changing circumstances, maintaining focus under pressure for optimal results.
- Built case files to communicate investigation progress and findings.
- Interviewed witnesses and suspects, removing bias from language to remain objective.
- Planned, managed and risk-assessed cases to deliver high-quality investigative services.
- Being part of a case team which sees a case from cradle to grave securing a guilty plea from a suspect.
Partner in business.
M. W Window cleaning
Whitstable , Kent
2020.11 - 2023.12
- Advertised the business through various social media pages.
- Set up advertising through Google Business.
- Ensured correct insurance was held for business.
- Answered messages enquiring about quotations via social media and Google business.
- Worked with my husband to organise daily work load.
- Ensured all customers details and job frequency were entered into our digital calendar so reminders could be sent out.
- Kept excel spreadsheets of work carried out each month for tax purposes.
- Uploaded invoices and receipts.
Credit hire handler, Personal injury handler
Chaucer Insurance/Markerstudy Group
Whitstable , Kent
2010.03 - 2020.07
- Handled customer queries and complaints professionally, maintaining good relations.
- Assisted in training new staff members, fostering a supportive work environment.
- Collaborated with team members to achieve effective workflow.
- Adhered to strict Association of British Insurers rules whilst negotiating third party credit hire claims. Ensuring that costs were paid at the correct and fair rates.
- Dealt with third party accident management's companies and solicitors during initial contact through to negotiation of their presented invoice.
- Monitored third party claims to ensure repair claims were dealt with promptly and vehicles were not hired beyond timescale needed.
- Processed third party personal injury claims in a prompt Manor to meet strict ministry or justice rules.
- Instructed third party companies to deal with treatments for injury parties.
- Negotiated final settlements for injuries with Solicitors.
First response operative
Chaucer Insurance
Whitstable, Kent
2009.03 - 2010.02
- Answered calls from car insurance customers making their initial claim.
- Ensured all relevant details were taken to grant indemnity and allow the claim to progress.
- Instruct relevant companies to deal with repairs and or recovery of vehicles.
- Take calls to answer queries on existing motor claims.
- Provided the highest level of customer service
- Assisted in training new operatives to help integrate into team.
Sales assistant, entertainment manager.
Woolworths
Whitstable , Kent
2001.07 - 2008.12
- Conducted daily inventory checks to manage stock levels accurately.
- Ensured shop floor counters were neat, tidy and showed true representation of available stock.
- Collaborated effectively with team members to meet sales targets.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Managed the shop and team on Sundays with responsibility of opening and closing the store.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Managed till operations smoothly, reducing waiting time for customers.
- Trained new staff members, fostering a supportive working environment.
- Ensured stock replenishment in a timely manner to maintain product availability.
Education
National diploma Animal management - Animal management
Canterbury College
Canterbury 2003-09
GCSEs - English Language
Chaucer Technology School
Canterbury 2001-07
GCSEs - Maths
Chaucer Technology School
Canterbury 2001-07
Skills
- Case Management
- Legal compliance
- Research methodologies
- Interview techniques
- Investigative research
- Resilience under pressure
- Decision making under pressure
- Effective communication
- Trustworthiness
- Ability to work alone or to be part of a team
Technical skills
- Office suites- Microsoft office including word, excel, power-point and Outlook
- File management
- Basic data entry within programs
- Reasonable typing speed
- Adaptability in learning new systems
Hobbies
I have always had a passion for Dogs and up until the birth of my children I was a dog obedience instructor with a local training society. I loved working with families and their dogs with everything from puppy classes, Kennel club accredited courses and dogs with special requirements. I would sometimes teach four back to back classes which I absolutely loved. In addition to this I ran my own dogs at the agility section which I still do to this day.
Timeline
Fraud investigation officer - apprenticeship.
Hmrc
2024.01 - Current
Partner in business.
M. W Window cleaning
2020.11 - 2023.12
Credit hire handler, Personal injury handler
Chaucer Insurance/Markerstudy Group
2010.03 - 2020.07
First response operative
Chaucer Insurance
2009.03 - 2010.02
Sales assistant, entertainment manager.
Woolworths
2001.07 - 2008.12
National diploma Animal management - Animal management
Canterbury College
GCSEs - English Language
Chaucer Technology School
GCSEs - Maths
Chaucer Technology School