Curtis Alan Meadwright

Noetica Ltd

Crawley, West Sussex

01.2020 - Current

Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and schedules.
Optimised sales volume by managing accounts and building rapport.
Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
Cultivated long-term relationships with clients to accurately quote pricing and terms to achieve customer objectives.
Investigated low-performing accounts and adapted strategy to support sales and retention.
Conducted market and competitor analysis to identify growth opportunities.
Produced management team reports on account health and target delivery.
Retained existing customer accounts through consistent engagement and sales data analysis.
Handled customer concerns and complaints to resolve issues and build loyalty.
Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
Collected customer feedback to help drive continuous improvement across products and service delivery.
Oversaw account growth sales activities from inception to contract.
Proposed new solutions to meet changing customer needs and objectives to offer added value.
Contacted prospective clients and warm leads to generate new customers.
Engaged customers in regular communications by acting as assigned point of contact.
Evaluated and negotiated commercial contracts with existing customers to achieve high renewal rate.

Whistl Ltd

Marlow, Buckinghamshire

06.2017 - 01.2020

Managed a portfolio 10 client and partner accounts
Handled customer concerns and complaints to resolve issues and build loyalty.
Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
Retained existing customer accounts through consistent engagement and sales data analysis.
Providing a first point of contact for clients, Whistl depots and mailing houses
Liaising with the client and internal departments to reconcile invoice queries

Blue Hive ( Contracted by Ford Motor Company Ltd)

Brentwood, Essex

09.2013 - 02.2017

Managing a small team of sales reps
Providing a vital point of contact for client/customer personnel, dealers and also contract hire and leasing companies
Preparing and administering bespoke contracts to customers
Managing client diaries, booking appointments and completing weekly itineraries
Creating various Excel spreadsheets providing information on business objectives and targets
Conducting and presenting weekly reports to senior management and directors
Managing customer terms, including managing expiring and expired deals
Maintaining and updating the customer database (Siebel) 
Working closely with field sales team to provide both existing customer opportunities and new business
Managing customer events at the Ford Engine Plant and Heritage Car Garage
Creating and updating flyers showcasing new vehicles for particular customer fleets
Dealing with inbound telephone queries from the general public
Arranging travel requirements for Ford reps and senior management

Allclear Insurance Services Ltd

Romford, Essex

03.2007 - 08.2013

Increased revenue through upselling and consistent contract renewals.
Demonstrated products to encourage purchases by showcasing features and benefits.
Identified prospect needs and offered appropriate products and services.
Followed-up on prospective business opportunities and new clients to retain and expand client base.
Dealing with and resolving customer complaints
Applied exceptional customer service skills across all sales channels to engage prospects.
Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.

Summary