Curtis Huggins
Salisbury,Wiltshire
Summary
A dedicated professional with expansive experience in cash handling, customer service, and complaint management. Proficient in product knowledge and systems, always striving to know what I am working with and how to use it, ensuring operations run smooth and customer satisfaction is met. Skilled in people management and maintaining a polite and friendly demeanour, adept at utilising Point of Sale (POS) systems for seamless transactions. Committed to time efficiency and data entry accuracy, aiming to use skills to help enhance organisational success.
Overview
9
9
years of post-secondary education
18
18
years of professional experience
Work history
CSA (Customer Service Assesment)
William Hill
Amesbury, Wiltshire
2018.01 - 2026.06
Oversaw daily operations for 3000 sq. ft store, maintaining high service standards.
- Handled cash transactions accurately (including banking), managing up to £10k+ while ensuring financial integrity.
- Improved efficiency at checkout by mastering a vast POS system.
- Ran store as Acting Manager during solo shifts, ensuring smooth operations.
- Collaborated well within a team setting, fostering a positive working atmosphere.
Supervisor
New Look Retailers
Salisbury, Wiltshire
2013.01 - 2017.12
Acted as store manager for 15,000 sq. ft store, overseeing daily operations and ensuring compliance with company standards.
- Managed daily operations to increase productivity, including Deliveries, Store tidy, Stock write offs and Customer complaints
- Led team meetings to facilitate clear communication and align team objectives.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Fostered positive work culture, enhancing employee morale and teamwork.
Customer sales assistant
Sainsbury's Local
Durrington, Wiltshire
2008.05 - 2012.12
- Assisted customers with enquiries to enhance their shopping experience.
- Used Point of Sale system efficiently, speeding up transactions.
- Balanced till at end of day, maintaining accurate records.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Maintained clean and organised workspace to ensure efficient service.
Education
Foundation Degree in Arts - Art
Salisbury College
Salisbury, Wiltshire 2010.01 - 2012.12
A-Levels - Sport Science, B-tec Sport and Art and Design
Avon Valley College
Durrington, Wiltshire 2008.09 - 2010.06
GCSEs - English Lit, English Lan, Mathematics, Science, B-tec sport, Art and Design, Travel and Tourism
Avon Valley College
Durrington, Wiltshire 2003.09 - 2008.06
Skills
- Payment Processing
- Cash handling
- Point of Sale (POS) system
- Customer Service
- Complaint resolution
- Product knowledge
- People Management
- Time efficiency
- Data entry accuracy
- Polite and friendly
Affiliations
- I am an active Sportsman, I enjoy a variety of sports and i am always keen to get involved. I currently run a Woman's Basketball team and a community Mixed session.
- Keen artist, I enjoy various forms of art but mainly focus on card alterations and digital art.
References
References available upon request.
Timeline
CSA (Customer Service Assesment)
William Hill
2018.01 - 2026.06
Supervisor
New Look Retailers
2013.01 - 2017.12
Foundation Degree in Arts - Art
Salisbury College
2010.01 - 2012.12
A-Levels - Sport Science, B-tec Sport and Art and Design
Avon Valley College
2008.09 - 2010.06
Customer sales assistant
Sainsbury's Local
2008.05 - 2012.12
GCSEs - English Lit, English Lan, Mathematics, Science, B-tec sport, Art and Design, Travel and Tourism
Avon Valley College
2003.09 - 2008.06