Curriculum Vitae of Sam Lindgren

• Managed an order book worth $800,000
• Cultivated strong rapport with clients and stakeholders to support long-lasting partnerships.
• Processed orders effectively and efficiently to best-meet tight deadlines.
• Monitored material availability following daily plan changes, ensuring on-time supply to production to minimise delays.
• Improved material delivery processes by developing stock storage structuring for improved team productivity.
• Ensured correct quantities of components were delivered to correct assembly lines, in line with timeframe constraints, efficiently rectifying issues.
• Strong experience sorting, packing and verifying product conformance with quality standards. Works hard to maintain productive production lines. Follows company safety regulations strictly, eliminating workplace accidents and incidents.
• Investigated root causes of material shortages or discrepancies, implementing and logging corrective actions to maintain traceability and accurate stock portfolio.
• Collated previous days KPI's and led daily morning meeting to forecast for the day ahead.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• CNC Machinist and Industrial Printer Operator, ensuring efficient production is maintained and was responsible for multiple orders for different clients each day.
• Quality Control, inspecting products for defects and ensuring they are accurate to the design.
• Packing and distribution, making sure products are packed safely and correctly labelled for transport at the required deadline.
• Bringing in and signing for deliveries having checked against the purchase order and reporting delivery discrepancies for missing and damaged goods.
• Followed procedures to maintain accurate stock counts and organised storage system.

• Maximised communication and transparency between clients, internal departments and stakeholders.
• Handle incoming calls and liaised with clients over the telephone, providing outstanding customer service and etiquette.
• Analysed data to generate insights and identify energy saving improvements.
• Created digital file classification system for company-wide use and organised project data.
• Investigated issues affecting group operations, prepared reports and helped correct problems.
• Kept projects running smoothly with quick data entry and tracked project progress using Click Up.
• Welcomed guests and prospective clients and handling initial queries.
• Updated CRM and dealing with client queries, warranty issues and actioning the rectification; then collating information and updating records.
  
  

• Managed staff rotas, planning workloads effectively and strategically.
• Coordinated the implementation of work and was hands on with the execution of work.
• Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
• Built customer retention and satisfaction by delivering top-quality service.
• Key holder for all contracted properties: commercial and private dwellings.
• Assisted with customer liaisons as well building and maintaining customer relationships.
• Handled invoicing and billing.

• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Monitored display stock levels, replenishing for consistently well-stocked sales floor and carried out stock audits.
• Updated product labelling and promotional pricing.
• Promptly greeted and assisted customers, tailoring excellent service and sales style to suit personalised requirements.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
• Maintained knowledge of current promotions, refund guidelines and payment policies, providing reliable customer advice.
• Created attractive product displays to enhance customer engagement and boost sales.
• Operated cash registers with accuracy and processed cash and card transactions, including refunds.
• Explained information about quality, value and style of products to influence customer buying decisions.
• Kept the store clean and presentable.
• Reporting discrepancies and problems to the supervisor as well as remaining vigilant for left.

Volunteer Sales and stock assistant
(Duke of Edinburgh Bronze Award)