Curline Byfield
Birmingham
Summary
A dedicated and enthusiastic individual pursuing a bachelor's degree in hospitality management, with a foundation degree in hospitality and tourism management. Possesses a strong background in customer service, event planning, and hospitality operations. With hands-on experience and academic knowledge, I am eager to contribute to a dynamic hospitality environment. My passion for delivering exceptional guest experiences, combined with a solid understanding of the industry's core functions, equips me to excel in various roles. I am actively seeking opportunities to apply my skills and grow within a team that values innovation, efficiency, and customer satisfaction. Ready to bring a fresh perspective and a commitment to excellence to any challenge in the hospitality field.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Hotel Receptionist
Leonardo Royal Hotel
Birmingham
06.2024 - Current
- Collected and processed guest data in line with data protection regulations.
- Scheduled and made reservations for guests using hotel and management software.
- Directed customer calls and communicated messages to relevant team members.
- Achieved 5-star reviews by delivering outstanding customer service.
Packer and Warehouse Operative
Amazon BHX1
09.2018 - 01.2019
- Stock control
- Responsible for keeping stock filled
- Making sure customer package or out on time
- Make sure customer package are properly package to send.
- Used company packaging materials and machinery to pack, weigh and label completed items for timely shipment to customers.
- Followed instructions and completed delegated tasks to agreed standards.
Customer Service Representative
Tesco Brownhill
10.2016 - 12.2016
- Dealing with customers enquiries
- Responsible for keeping stock filled
- Responsible for displaying and pricing products
- Stock control and general retail administration
- Ensured shop floor was kept clean and tidy
- Employed active listening and product expertise to successfully resolve inbound queries.
Customer Service Representative
Birmingham International Airport
08.2015 - 12.2016
- Providing excellent customer service
- Dealing with customers enquiries
- Assist customer to and off the aircraft
- Provide personal care for customer
- Delivered outstanding customer care with proactive sales and listening skills.
- Reduced customer wait times through optimised checkout processes.
Cashier
Amadeus, Barclaycard Arena
11.2014 - 01.2016
- Providing excellent Customer service
- Maintaining a higher standard of hospitality care
- Assisted customers with general enquires
Cleaner
MITIE Cleaning and Environmental Company
03.2012 - 01.2015
- Stocktaking of consumable items
- Filling and filing documents for monthly auditing and time sheets
- Providing a service of high standard cleaning to clients business
- Successfully achieved an overall boost on the monthly auditing rates of 95-100% for maintaining a high standard of cleaning and excellent customer service
Sale assistant
Debenhams
06.2008 - 01.2010
- Organising stock and used a computerised till
- Dealing with customers enquires
- Responsible for keeping stock filled
- Responsible for displaying and pricing products
- Stock control and general retail administration
- Ensured shop floor was kept clean and tidy
Head of housekeeping
Travelodge
01.2007 - 05.2008
- Manage a team of 30 housekeeping staff
- Assisted customers with general enquires
- Delegating and ensuring jobs completed effectively
- Prepared staff weekly rota and filing timesheet
- Stock taking and ordering
- Successfully achieved an overall boost on the monthly auditing rates of 95-100% for maintaining a high standard of cleaning and excellent customer service.
Care Assistant
Future Health & Social Care Residential Home
02.2004 - 11.2006
- Providing personal care for clients
- General administration supports
- Assisting clients with daily activities, shopping, cooking ,bathing and traveling
- Liaising with clients GPs and family members
- Maintained updated records in clients care plans
Education
NCFE Level 3 Certificate in Travel Services (Leisure & Business). NCFE Level 2 Certificate in Aviation Operations on the Ground Knowledge. -
Sutton Coldfield College
09.2011 - 05.2012
FDA Degree - Hospitality & Tourism Management Human Resource
University College Birmingham
09.2012 - 05.2014
Bachelor of Arts - Hospitality Management
University of Wolverhampton
Wolverhampton, WLV 01.2024 - Current
Skills
Excellent communication and interpersonal skills
undefinedTimeline
Hotel Receptionist
Leonardo Royal Hotel
06.2024 - Current
Bachelor of Arts - Hospitality Management
University of Wolverhampton
01.2024 - Current
Packer and Warehouse Operative
Amazon BHX1
09.2018 - 01.2019
Customer Service Representative
Tesco Brownhill
10.2016 - 12.2016
Customer Service Representative
Birmingham International Airport
08.2015 - 12.2016
Cashier
Amadeus, Barclaycard Arena
11.2014 - 01.2016
FDA Degree - Hospitality & Tourism Management Human Resource
University College Birmingham
09.2012 - 05.2014
Cleaner
MITIE Cleaning and Environmental Company
03.2012 - 01.2015
NCFE Level 3 Certificate in Travel Services (Leisure & Business). NCFE Level 2 Certificate in Aviation Operations on the Ground Knowledge. -
Sutton Coldfield College
09.2011 - 05.2012
Sale assistant
Debenhams
06.2008 - 01.2010
Head of housekeeping
Travelodge
01.2007 - 05.2008
Care Assistant
Future Health & Social Care Residential Home
02.2004 - 11.2006
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