Curline Byfield
Birmingham
Summary
A dedicated and enthusiastic individual pursuing a bachelor's degree in hospitality management, with a foundation degree in hospitality and tourism management. Possesses a strong background in customer service, event planning, and hospitality operations. With hands-on experience and academic knowledge, I am eager to contribute to a dynamic hospitality environment. My passion for delivering exceptional guest experiences, combined with a solid understanding of the industry's core functions, equips me to excel in various roles. I am actively seeking opportunities to apply my skills and grow within a team that values innovation, efficiency, and customer satisfaction. Ready to bring a fresh perspective and a commitment to excellence to any challenge in the hospitality field.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Hotel Receptionist
Leonardo Royal Hotel
Birmingham
06.2024 - Current
- Collected and processed guest data in line with data protection regulations.
- Scheduled and made reservations for guests using hotel and management software.
- Directed customer calls and communicated messages to relevant team members.
- Achieved 5-star reviews by delivering outstanding customer service.
Packer and Warehouse Operative
Amazon BHX1
09.2018 - 01.2019
- Stock control
- Responsible for keeping stock filled
- Making sure customer package or out on time
- Make sure customer package are properly package to send.
- Used company packaging materials and machinery to pack, weigh and label completed items for timely shipment to customers.
- Followed instructions and completed delegated tasks to agreed standards.
Customer Service Representative
Tesco Brownhill
10.2016 - 12.2016
- Dealing with customers enquiries
- Responsible for keeping stock filled
- Responsible for displaying and pricing products
- Stock control and general retail administration
- Ensured shop floor was kept clean and tidy
- Employed active listening and product expertise to successfully resolve inbound queries.
Customer Service Representative
Birmingham International Airport
08.2015 - 12.2016
- Providing excellent customer service
- Dealing with customers enquiries
- Assist customer to and off the aircraft
- Provide personal care for customer
- Delivered outstanding customer care with proactive sales and listening skills.
- Reduced customer wait times through optimised checkout processes.
Cashier
Amadeus, Barclaycard Arena
11.2014 - 01.2016
- Providing excellent Customer service
- Maintaining a higher standard of hospitality care
- Assisted customers with general enquires
Cleaner
MITIE Cleaning and Environmental Company
03.2012 - 01.2015
- Stocktaking of consumable items
- Filling and filing documents for monthly auditing and time sheets
- Providing a service of high standard cleaning to clients business
- Successfully achieved an overall boost on the monthly auditing rates of 95-100% for maintaining a high standard of cleaning and excellent customer service
Sale assistant
Debenhams
06.2008 - 01.2010
- Organising stock and used a computerised till
- Dealing with customers enquires
- Responsible for keeping stock filled
- Responsible for displaying and pricing products
- Stock control and general retail administration
- Ensured shop floor was kept clean and tidy
Head of housekeeping
Travelodge
01.2007 - 05.2008
- Manage a team of 30 housekeeping staff
- Assisted customers with general enquires
- Delegating and ensuring jobs completed effectively
- Prepared staff weekly rota and filing timesheet
- Stock taking and ordering
- Successfully achieved an overall boost on the monthly auditing rates of 95-100% for maintaining a high standard of cleaning and excellent customer service.
Care Assistant
Future Health & Social Care Residential Home
02.2004 - 11.2006
- Providing personal care for clients
- General administration supports
- Assisting clients with daily activities, shopping, cooking ,bathing and traveling
- Liaising with clients GPs and family members
- Maintained updated records in clients care plans
Education
NCFE Level 3 Certificate in Travel Services (Leisure & Business). NCFE Level 2 Certificate in Aviation Operations on the Ground Knowledge. -
Sutton Coldfield College
09.2011 - 05.2012
FDA Degree - Hospitality & Tourism Management Human Resource
University College Birmingham
09.2012 - 05.2014
Bachelor of Arts - Hospitality Management
University of Wolverhampton
Wolverhampton, WLV 01.2024 - Current
Skills
Excellent communication and interpersonal skills
Strong Organizational and multitasking abilities
Proficient in Hospitality management software
Customer service Excellence
Event Planning and Coordination
Problem Solving and conflict resolution
Timeline
Hotel Receptionist
Leonardo Royal Hotel
06.2024 - Current
Bachelor of Arts - Hospitality Management
University of Wolverhampton
01.2024 - Current
Packer and Warehouse Operative
Amazon BHX1
09.2018 - 01.2019
Customer Service Representative
Tesco Brownhill
10.2016 - 12.2016
Customer Service Representative
Birmingham International Airport
08.2015 - 12.2016
Cashier
Amadeus, Barclaycard Arena
11.2014 - 01.2016
FDA Degree - Hospitality & Tourism Management Human Resource
University College Birmingham
09.2012 - 05.2014
Cleaner
MITIE Cleaning and Environmental Company
03.2012 - 01.2015
NCFE Level 3 Certificate in Travel Services (Leisure & Business). NCFE Level 2 Certificate in Aviation Operations on the Ground Knowledge. -
Sutton Coldfield College
09.2011 - 05.2012
Sale assistant
Debenhams
06.2008 - 01.2010
Head of housekeeping
Travelodge
01.2007 - 05.2008
Care Assistant
Future Health & Social Care Residential Home
02.2004 - 11.2006